ServiceNow SOMT Solution Architect – Telecom

ServiceNow SOMT Solution Architect – Telecom

• Design and oversee the architecture of enterprise-level ServiceNow solutions tailored for telecom service management, balancing out-of-the-box capabilities with necessary custom development.
  
• Develop comprehensive data models and integration patterns to facilitate smooth connectivity between ServiceNow and external systems including CRM, CPQ, Billing, OSS/BSS, ERP, and Inventory management tools.
  
• Manage the full lifecycle of telecom products and resources, ensuring alignment with industry standards for fiber, quote-to-order, and order-to-fulfillment workflows.
  
• Lead consulting engagements and presales activities, effectively communicating technical strategies and solution benefits to key stakeholders.
  
• Architect scalable enterprise integrations that support complex telecom service delivery and resource management scenarios.
  
• Evaluate and recommend optimal approaches for implementing ServiceNow SOMT features to meet specific business objectives and operational demands.
  

Requirements

• Minimum of 10+ years of professional experience in IT services, with a strong focus on telecommunications.
  
• Proven expertise in ServiceNow SOMT and Telecom Service Management platforms.
  
• Deep knowledge of CRM, CPQ, Billing, OSS/BSS, ERP, and Inventory integration frameworks.
  
• Strong background in managing the Telecom Product Service and Resource Lifecycle.
  
• Demonstrated proficiency in creating Architecture Designs, Data Models, and Integration Patterns.
  
• Exceptional skills in Stakeholder Management, Consulting, and Presales.
  
• Ability to critically assess ServiceNow Out-of-the-Box (OOTB) capabilities versus Custom Development needs.
  
• Experience with Telecom/Fiber Quote-to-Order and Order-to-Fulfillment processes.