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CRM Manager

OrderYOYO

Role overview

Qualifications

  • Strong, hands-on experience administering and developing HubSpot in a growing commercial organisation
  • Experience with HubSpot Sales Hub and Marketing Hub
  • A solid understanding of B2B sales processes, lead management, lifecycle stages, and reporting
  • Confidence building workflows, dashboards, data structures, and integrations

Responsibilities

  • Manage the day-to-day setup and administration of HubSpot
  • Improve lead capture, routing, qualification, and handover between teams
  • Build and maintain automation that reduces manual work and supports consistent follow-up
  • Create dashboards and reports covering pipeline, conversion, activity, and customer performance

Key facts

Hard skills

Other skills

  • Problem Reporting
  • Communication

About the company

OrderYOYO logo

OrderYOYO

IT Services & IT Consulting

The times for traditional online takeaway are changing - don’t be a side dish, when you could be the main course. We envision: A transformation in the modern online ordering culture, enabling local takeaway restaurants to take back control of their business – to attain independence, navigate and succeed as a Local Takeaway Restaurant in the new normal of the jungle of takeaway vendors and business models. We say: Don’t drown in a sea of anonymous service providers - stand out with your story, branding, and cooking. We believe in empowering takeaway businesses into becoming local heroes. We believe in Small being the New Big. OrderYOYO supports local takeaway owners to achieve their dream of becoming renowned for their food, reviving their passion and pride in their skills. By providing takeaway restaurants with branded websites, mobile apps and 360° Marketing we ensure that end-consumers order directly at their local takeaway restaurants, thus bypassing the Food Portals. Our mission is to be the preferred digital business partner for local takeaway restaurants, by inspiring and empowering them to engage with their customers - both new and returning. A loyal customer is not only paying for a product, they’re also very likely to promote it as well. Join our journey at OrderYOYO.com - we are here to bring your business at your fingertips. At OrderYOYO you will be empowered with relevant data, insights, tools and transparency on how your business is performing online - and ultimately how to secure continuous growth.

Company details

IndustryIT Services & IT Consulting
Company size51-200

Links

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Job description

OrderYOYO is looking for a freelance CRM Manager to own and improve how we use HubSpot across our commercial teams. You will turn HubSpot into a reliable tool for managing leads, supporting sales activity, tracking customers, and making performance visible.
This is a hands-on role for someone who can work with stakeholders, understand how teams actually use the CRM, and then build practical improvements.

Role and Responsibilities

  • Manage the day-to-day setup and administration of HubSpot, including users, permissions, properties, pipelines, workflows, and integrations.

  • Improve lead capture, routing, qualification, and handover between teams.

  • Build and maintain automation that reduces manual work and supports consistent follow-up.

  • Improve CRM data quality through clear standards, deduplication, and regular checks.

  • Create dashboards and reports covering pipeline, conversion, activity, and customer performance.

  • Work with sales, marketing, customer success, and leadership to translate business needs into HubSpot solutions.

  • Document processes and train teams so changes are adopted and maintained.

  • Identify opportunities to simplify the CRM setup and improve how OrderYOYO uses its data.



Ideal Candidate Profile

  • Strong, hands-on experience administering and developing HubSpot in a growing commercial organisation.

  • Experience with HubSpot Sales Hub and Marketing Hub

  • A solid understanding of B2B sales processes, lead management, lifecycle stages, and reporting.

  • Confidence building workflows, dashboards, data structures, and integrations.

  • The ability to balance quick fixes with a clear, maintainable CRM structure.

  • Strong communication skills and the ability to work independently with teams in different functions.

  • Experience in SaaS, restaurants, or online ordering is an advantage.



Success Criteria

  • Sales and customer teams trust the data in HubSpot and use it consistently.

  • Leads move quickly to the right owner, with clear visibility of each stage.

  • Reporting gives leadership a dependable view of commercial performance.

  • Key workflows save time and reduce missed follow-ups.

  • HubSpot has clear ownership, documentation, and a practical improvement roadmap.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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