Operations Resident

Job Title: Operations Resident

Group/Team: Operations

Reports to:  Operations Mentor

Location: Remote

Employment Type: Part-time, 20-week contract, hourly

Time Period: Jan. 25–Jun. 11, 2027

WHO WE ARE

We're all creatives here, even if your title doesn't say so.

MAS is an award-winning experiential agency driven by people who care deeply about the work and the impact it creates. We design immersive environments, live moments, and digitally integrated experiences that challenge brands to move beyond the expected.

At MAS we don't settle for anything less than more.

We'd rather hear the idea that scares us than the one that plays it safe, so bring your boldest self, we’re built for it. We're not for everyone. But we're everything for our people.

MAS is a member of the Opus Group, a collective of agencies including Verve and Opus Agency who together create experiences that create action for the world's most influential brands. That gives us shared services across IT, HR, Finance, and Legal, and a network of teams we lean on for best practices and global resources.

WHAT WE ARE LOOKING FOR

The MAS Residency program is a 20-week tasting of our MAS special sauce — who we are, what we do, and how we do it. It's a deep dive into the experiential marketing industry, where fresh minds can immerse themselves in our world (and our clients’). During this time, residents will have the opportunity to hone and grow their skills, while also uncovering new interests and opportunities along the way. Ultimately this is a unique chance to collaborate closely with leading experts in the field, forge invaluable professional connections, actively contribute to the agency’s perspective, and depart with substantial portfolio work.

We’re not looking for coffee runners, we’re looking for cultural collaborators! We're looking for standout candidates ready to go above and beyond what is asked for. We want relentless learners, envelope-pushers, and creatives who are immune to ordinary thinking. You’re not just here to sit in and watch how the magic happens; you’re here to roll up your sleeves and help shape the future for the world’s most influential brands.

Now you might be thinking, this all sounds great, but what does Operations look like at MAS? Good question! We are looking for an exceptionally organized, detail-oriented person eager to learn about the systems and processes that keep a fast-moving experiential agency running. As an Operations Resident, you will support the team across onboarding, freelancer contracting, vendor research, documentation, internal initiatives, and process improvement while gaining hands-on exposure to the work that keeps people, projects, and information moving.

Feeling it? Awesome, we’d love to have you!

YOU SHOULD HAVE

• A drive to soak up industry knowledge, ask questions, and be proactive in every task you take on.

• An interest in business administration, live events, and the operational work that supports agency teams.

• High attention to detail and a natural instinct for keeping information organized.

• Comfort learning and navigating new digital tools and platforms.

• Familiarity with Google Workspace (including Slides, Sheets, Docs, and Drive).

• Clear and confident written and verbal skills, across drafting emails, participating in video calls, messaging the team, and more.

• Solid time-management and basic project-management abilities to help keep fast-moving projects on track.

• Strong research skills and the ability to organize information into clear, useful takeaways.

• A collaborative attitude amid shifting timelines and priorities.

• Professionalism and discretion when working with sensitive employee, freelancer, vendor, or business information.

• Note: you will need access to a personal laptop for the duration of the 20-week program.

ESSENTIAL RESPONSIBILITIES

• Participate in a special capstone project with fellow residents that will result in a one-of-a-kind portfolio piece.

• Work closely with your Operations mentor to tackle project tasks and learn how Operations supports MAS employees, freelancers, production teams, and agency-wide initiatives.

• Assist with new-hire onboarding by helping schedule sessions, organize training materials, and track required steps.

• Support the administrative side of freelancer contracting by helping gather information, maintain documentation, update trackers, and learn how Salesforce is used throughout the process.

• Assist with freelancer credit-card assignments and related administrative support.

• Research potential vendors and organize findings to support future production and agency needs.

• Help maintain clear documentation for vendor management, onboarding, contracting, and other Operations processes.

• Support process-improvement work by gathering information, organizing team feedback, documenting next steps, and helping identify operational gaps.

• Assist with internal projects that support team culture, including agency swag, social initiatives, and the annual company offsite.

• Help organize training resources and process documentation used by full-time employees and freelancers.

• Keep the team inspired by sharing useful tools, emerging platforms, and ideas that could improve how work gets done.

• Act as an engaged team member who contributes to MAS’s culture, perspective, and growth.

WHAT YOU CAN EXPECT IN RETURN

• Temporary contract position with potential for extension or conversion.

• A collaborative, inclusive, and enthusiastic team

HOW WE’LL TAKE CARE OF YOU

Our job titles may span more than one career level. The starting pay for this role is $22.00 per hour. Our pay ranges are based on third-party national average market compensation analysis. The actual pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The pay range is subject to change and may be modified in the future.

CREATIVE SUBMISSION

*SUBMIT A CREATIVE PRESENTATION ABOUT YOURSELF*

We want to get to know you! In place of a coverletter, this creative presentation is an opportunity to share how you work, projects you’re proud of, what you’re passionate about, and why MAS. Choose 1 of the MAS values, (outlined below), and share an experience that shaped you. Don’t be shy; use this presentation as an opportunity to highlight your unique personality and perspective. TL;DR BE YOU. We’re here for it. 

MAS Values:

• KEEP GOOD COMPANY - It’s about showing up in all the right ways — the friend, the devil’s advocate, the hype squad — and keeping it a damn good time through it all.
  
  

• HAVE SOME GUTS - This is about being bold with purpose — pushing the envelope to inspire new ideas, surprise our audiences, and go beyond the expected.
  
  

• HOLD NOTHING BACK - It’s about never settling for anything less than more — or whatever you define as the best. Day to day, it’s showing up with fiery passion, big dreams (because why the hell not), and the determination to take your shot and challenge what’s comfortable.
  
  

• GET EMOTIONAL - This is about being madly devoted to giving a shit — they seriously can’t help the fact that they’re so passionate.
  
  

• STAY HUNGRY - This is about always exploring, tinkering, expanding skill sets, soaking up inspiration, and asking those what if questions.
  
  

Submissions should be submitted as a PDF, but can consist of:

• An Image/collage or mood board

• A Word Doc (1 page max)

• A Deck (5 slides max)

• A Video or Audio recording (1 minute max - embedded link)

Opportunity to Present: 

There will be an opportunity to present for no more than 5 minutes during the 2nd round interviews.

SUBMISSION PROCESS

1. Create your Presentation

2. Submit your Resume, Presentation, and other relevant Candidate Info via this Job Posting

APPLICATION DEADLINE

Applications and presentations will be accepted till filled.

NOT SURE IF YOU SHOULD APPLY?

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At MAS, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.

PHYSICAL REQUIREMENTS:

Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

OTHER DUTIES AND ACKNOWLEDGEMENT

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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