Product Manager

The Opportunity: 
The Product Manager leads customer focused, results driven platform and production support services for cloud hosted, microservices based applications. This role focuses on strengthening user relationships, improving operational efficiency, and ensuring consistent, high quality delivery of production support outcomes. Operating at the intersection of technology, business processes, and mission needs, the Product Manager ensures stability, responsiveness, and continuous improvement of Tier 3 support and platform operations.

As the Product Manager, you will work across technical, operational, and business teams to guide platform strategy, elevate user experience, streamline support processes, and drive measurable improvements in production health. You will analyze user trends, represent mission and customer needs, manage production issues from discovery through remediation, and ensure platform stability in a dynamic and highly visible environment. This role is ideal for a senior professional who blends analytical skill, operational insight, stakeholder communication, and leadership in cloud native environments.

Responsibilities:
•            Cross Team Communication & Alignment
o            Communicate effectively across technical and business teams to ensure timely, accurate, and mission aligned outcomes. 
o            Serve as the primary liaison between engineering, Tier 3 support, system owners, leadership, and end users, ensuring shared understanding of priorities, impacts, and expectations.

•            Platform & Tier 3 Support Management
o            Develop, refine, and continuously improve platform support processes, Tier 3 workflows, escalation paths, and operational readiness checklists. 
o            Partner with engineering teams to ensure production stability, timely incident response, and effective long term remediation strategies.

•            User Advocacy, Incident Analysis & Trend Reduction
o            Represent user needs and mission priorities, ensuring operational decisions reflect business impact. 
o            Analyze incident and ticket trends to identify recurring issues, systemic defects, workflow inefficiencies, and opportunities for proactive reduction of repeat incidents.
o            Drive short term and long term improvements in user experience, production reliability, and operational throughput.

•            Production Issue Prioritization & Remediation Support
o            Prioritize production support requests across multiple teams and stakeholders based on severity, mission impact, and business priorities. 
o            Enable effective root cause analysis (RCA), partner with engineering to validate fixes, and track remediation actions through completion.
o            Manage production data changes, ensuring accuracy, auditability, governance compliance, and risk mitigation.

•            Operational Excellence & Continuous Improvement
o            Drive consistent execution of support processes using KPIs, dashboards, and feedback loops.
o            Introduce and maintain disciplined change management practices aligned with the team’s Agile delivery cycles.
o            Promote operational stability while also identifying modernization opportunities within platform services and support architectures.

Qualifications:

•            U.S. citizenship with ability to obtain a Public Trust clearance. 
•            Bachelor’s degree with 15+ years of relevant experience. 
•            Background in product management or business analysis, with strong familiarity in Agile environments, capability planning, and change management. 
•            Exceptional written and verbal communication skills; demonstrated ability to analyze user data, articulate trends, and communicate insights to leadership and technical teams. 
Desired:
•            Experience in Operations & Maintenance (O&M) environments, including Service Desk, Tier 3 support, and platform management. 
•            Familiarity with ITIL service operations processes and methodologies



 

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.