Director, System Quality Analytics

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for development and execution of short and long-term strategy that aligns with the broader goals of the Quality Department. Accountable for establishing and maintaining analytical and reporting standards across the department and enterprise for quality, patient safety and clinical effectiveness. The Director, System Quality Analytics will develop and facilitate intake governance to prioritize work across all requestors for quality. Will coordinate with other analytics teams across the enterprise to achieve a greater degree of collaboration, alignment, and standardization between the teams. Responsible for scaling and optimizing quality analytics capabilities to provide forecasting and prediction capabilities in relation to all externally reported quality programs including but not limited to Leapfrog, Vizient, USNEWS, CMS IQR, CMS Care Compare Star Rating in partnership with Director, System Quality Monitoring and Reporting. Position will report to VP, Quality and Patient Safety.

Job Description

MINIMUM QUALIFICATIONS

Education: Bachelor's Degree in a work-related field/discipline (i.e. mathematics, economics, engineering, computer science) from an accredited college or university required.

Master's Degree in a work-related field/discipline from an accredited college or university preferred.

Licenses/Certifications:  Epic or related database certification or training preferred.

Experience / Knowledge / Skills:

• Seven (7) years of experience in a complex health system, including five (5) years of supervisory experience in complex environments.
• Five (5) years of experience with deployment of operational reporting and/or business intelligence solutions in a complex health system.
• Effective oral and written communication skills, advanced presentation skills.

PRINCIPAL ACCOUNTABILITIES

• Establishes, supports, and optimizes an organizational structure that provides analytics and reporting aligned with Quality department’s goals.
• Provides strategic leadership to standardize reporting capabilities, processes, and resources across the Quality Analytics department.
• Collaborates with department managers, physicians, and senior leadership to continuously improve operations quality and provide analytics and reports that assist in managing quality improvement.
• Responsible for creation and maintenance of a framework for continuous monitoring and improvements related to the value of clinical services based on quality, cost, and appropriateness of the care and service provided to patients.
• Develops internal and external standards to measure quality, cost, and patient centered care.
• Provides oversight to ensure that all data sources and databases within Quality department purview are functional and capable of distributing meaningful reports.
• Organizes, presents and facilitates the distribution of analysis and data for clinical effectiveness to departments, divisions, and task forces.
• Leads matrixed teams of clinical and non-clinical staff toward common organizational objectives to achieve strategic goals of the Quality department in alignment with organization strategic priorities.
• Manages departmental human resources related to the direct report team; meets department budget target for labor and non-labor budgets.
• Evaluates the efficiency of Quality Analytics and organizes work to maximize output.
• Directs the data analysis and reporting of clinical utilization, cost, financial, claims and clinical data; oversees timelines; monitors performance and anticipates and mitigates risks. 
• Develops and maintains technology roadmap in support of Quality Analytics department needs.
• Collaborates with Central Analytics team to establish enterprise-wide data governance processes that enable clear and consistent data definitions (both in business and technical terms), and clear stewardship processes for maintenance of data.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.