Customer Service (Job ID: VR750)

🌟 Exciting Remote Opportunity! We're Hiring a Customer Service Representative! 🌟

Are you a reliable, detail-oriented professional with excellent communication skills? We are looking for a dedicated Customer Service Representative based in the Philippines to handle inbound calls and provide top-tier support for U.S.-based home services businesses!

🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗 https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

📋 Job Details at a Glance

• Job Title: Customer Service

• Job ID: VR750

• Location: Philippines

• Job Status: Full Time

• Work Schedule & Shifts (PST): Operating 7 days a week with multiple available shifts:

  • 5:00 AM – 2:00 PM PST

  • 7:00 AM – 4:00 PM PST

  • 8:00 AM – 5:00 PM PST

  • 11:00 AM – 8:00 PM PST

• Rest Days: Depends on SLA requirement (Common options: Mon–Sun, Tue–Wed, Thu–Fri; Sat–Sun off possible based on client schedule)

• Compensation: $750 / month

• Target Start Date: ASAP

🧩 Job Description

• Handle inbound calls for U.S.-based home services businesses (cleaning companies, electricians, plumbers, landscapers, etc.).

• Represent the client seamlessly as part of their front-office team, answering calls pleasantly using client-specific greetings.

• Take detailed, accurate call summary notes during each conversation, capturing customer contact information, inquiry reasons, and key details.

• Send complete and accurate call summary notes to the client immediately after each call.

• Maintain high attention to detail to avoid typos, errors, or missing information.

• Receive full training on answering specialized client questions and booking appointments via client CRM/scheduling platforms.

🛠️ Qualifications & Skills

⭐ Working Qualifications:

• Previous BPO or call center experience is preferred.

• Strong multitasking capabilities: handle live calls, take detailed notes, and send follow-up messages/emails simultaneously.

• Confident communicating directly with U.S.-based clients to confirm directions or process feedback.

• Strong attention to detail, accuracy, and strong work ethic.

• Motivated, eager to learn, and adaptable to client processes.

• Prior work-from-home experience is a plus, but not required.

💻 Technical & Infrastructure Requirements:

• Internet: Minimum speed of 40 Mbps with low latency.

• Computer: Minimum of 6 cores, 12 threads, and 8 GB RAM.

• Power: Reliable backup power source to ensure continuous uptime.

🚀 Submit your application today and take the first step toward your next great opportunity!