Senior Managed Services Consultant

Turn complex billing operations into lasting customer value. We’re looking for a hands-on senior consultant who can solve platform issues, guide clients through configuration and process decisions, and help establish a new managed services practice. If you combine functional billing knowledge, technical curiosity, and calm, transparent leadership, you’ll thrive in this role.

Work Setup: Remote. Shifting Schedule. Onsite schedules upon client request.

Role Overview

As our Senior Managed Services Consultant, you’ll work directly with clients after implementation, combining hands-on platform administration, troubleshooting, configuration, and functional advice to support complex billing requirements. You’ll spend approximately 80% of your time on client delivery and 20% supporting practice leadership, coaching teammates, and strengthening ways of working.

Key Responsibilities

• Lead Client Delivery: Serve as a senior post-implementation contact, build trusted relationships, and provide clear, consultative guidance on platform capabilities and client processes.

• Administer & Configure: Perform hands-on platform administration, configuration, pricing, invoicing, workflow, and enhancement activities.

• Troubleshoot & Resolve: Investigate functional and technical issues, identify root causes, coordinate resolution, and communicate progress clearly to stakeholders.

• Advise on Solutions: Translate business and billing requirements into workable platform approaches, functioning as a practical mini solution architect for clients.

• Protect Billing Accuracy: Support complex processes such as billing runs and invoicing, resolve exceptions, and reduce the risk of revenue leakage or service disruption.

• Maintain Integrations: Monitor and troubleshoot connections with CRM, ERP, payment, tax, and other business systems using APIs, SQL, and available diagnostic tools.

• Manage Service Commitments: Prioritize requests, track work, and deliver enhancements and issue resolution within agreed SLAs and allocated service hours.

• Improve Client Operations: Identify configuration drift, under-utilization, recurring issues, and opportunities to simplify processes or improve reporting and analytics.

• Support Practice Leadership: Assist the program lead with delivery coordination, governance, reporting, process development, and the growth of the managed services function.

• Coach the Team: Share knowledge, mentor colleagues with patience and clarity, accept constructive feedback, and speak up early when requirements or instructions are unclear.

Skills & Experience

• 4–5+ years of relevant experience in managed services, software support, solution consulting, professional services, or platform implementation.

• Hands-on experience with a comparable billing/monetization platform is required.

• Strong functional knowledge of billing systems, including pricing, rating, invoicing, subscriptions, usage, and related business processes.

• Strong troubleshooting, issue-resolution, and platform-configuration skills.

• Working knowledge of SQL for investigation, data validation, or reporting.

• Proven client-facing experience, with confidence explaining platform capabilities, managing expectations, and guiding decisions.

• Experience with APIs and integrations involving CRM, ERP, payment, tax, or related enterprise systems.

• Exposure to Salesforce, NetSuite, Oracle, Zuora, or other core billing and business platforms is advantageous.

• Reporting and analytics experience in any enterprise system is desirable.

• ITIL or relevant product certification is an advantage.

• Excellent written and verbal communication, sound judgement, and a calm, coachable approach to feedback and collaboration.

• Willingness and ability to transition to a long-term night shift after onboarding; this requirement will be confirmed during initial screening.

Preferred Background

• Exposure on any of the industries: SaaS, software, IoT, tracking and analytics, telecommunications, healthcare, logistics, or another billing-intensive environment.

• Depth in integrations and API management, data and reporting, revenue recognition and general ledger processes, or usage-based billing and rating.

• Experience helping establish a new service capability, defining operating processes, or supporting a growing consulting practice.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.

• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.

• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.

• Meals on Us: Complimentary meals once a week on your on-site day.

• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.

• Compensation You Can See: Transparent salary packages with direct client involvement.

• Room to Grow: Ongoing training and real opportunities to step into bigger roles.

• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.

• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.

• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us
At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact
Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.