Vice President, Operations

Position Summary:

The Vice President of Operations will lead operation initiatives, collaborate with Operational leaders, provide guidance 

to the region leaders, develop key performance metrics to measure and achieve excellence, and work closely with 

leadership across the organization to ensure successful implementation and execution of the Company’s objectives. The incumbent of this role MUST reside in the state of Missouri. 

Essential Functions and Job Responsibilities:

• Lead, inspire, motivate, and develop the operational management team by establishing priorities and goals that lead to a unified culture and outstanding customer satisfaction.
• Help with operations strategic planning, strategy execution, and implementation of standardized processes and procedures to produce predictable high-quality financial outcomes.
• Ensure scalable but nimble department structure that supports the organization’s growth plan.
• Identify process improvement opportunities by developing a firm understanding of client workflows, best practices, and current bottlenecks.
• Develop Operation KPIs that allow benchmarking for operational targets.
• Partner with finance and RCM teams to evaluate collection capabilities and adherence to payer contracts.
• Work with Chief Operating Officer to determine the best strategy for prospecting new National Accounts.
• Responsible for achieving profitable growth, clinical excellence, and regulatory compliance through effective leadership.
• Drive collaboration across the organization to identify needs and develop scalable solutions.
• Prioritize objectives and implement strategies to achieve company initiatives as part of the leadership team.
• Directly and indirectly manage staff with the goal of enhancing professional development and personal growth.
• Demonstrate situational agility and the ability to forecast trends and then train and lead teams in new directions to support sustainable growth.
• Works with Chief Operating Officer on strategic approaches for referral generation for long-term sustainable progress and growth
• Ensure compliance with federal, state, and local legal and professional requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions.
• Promote the mission, vision, and values of the organization.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Complete assigned compliance training and other educational programs as required.
• Maintain compliance with AdaptHealth’s Compliance Program
• Perform other related duties as assigned.

Management/Supervision:

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Establishes annual goals and objectives for the department based on the organization’s strategic goals
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations

Competency, Skills, and Abilities:

•  Strategic vision with the ability to execute.
•  Proven leadership skills
•  Strong analytical and problem-solving skills with attention to detail
•  Strategic business partner
•  Demonstrated proficiency with financial reports, modeling, and performance presentations.
•  Ability to work in a matrix environment where multiple and competing customer demands are likely.
•  Focus on client satisfaction through internal and external communication.
•  Demonstrated leadership and ability adapt to complex workflows and priorities.
•  Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting.
•  Excellent written and verbal communication skills
•  Executive-level presentation skills and ability to handle high-level client interactions.
•  Strong interpersonal, relationship-building, and negotiating skills.
•  High level of proficiency with Microsoft Office (Excel, Outlook, PowerPoint)

Education and Experience Requirements:

• Bachelor’s degree required or equivalent work experience the HME industry which would be eight (8) years
• Seven (7) years’ experience in relevant healthcare
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
• Valid and unrestricted driver’s license in the state of residence

Physical Demands and Work Environment:

• Work environment will be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Must be able to lift 30 pounds as needed
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Ability to travel-Extensive travel as needed