Success Coordinator- Remote

About MyComputerCareer (MyCC):

Work Schedule: Hours of operation 8am - 10pm EST with shift times varying

(Shift example: Monday - Thursday 12pm-9pm EST and Friday 8am-5pm EST)

Location: Remote

Compensation Range (hourly, non-exempt):  $45K 

Candidates can reside in one of the following states:  AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MO, MS, NC, NV, OH, OK, SC, PA, TN, TX, UT, VA, and WI  

PURPOSE OF POSITION:  

The Success Coordinator (SC) works with potential students who are seeking career advancement or a career change, with an interest in the institution's programs. An ideal SC team member has previous sales and or call center experience. They are upbeat, driven and proven relationship builders. A track record of success in the handling high level call volumes and handling rejection.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Communicating with prospective students via telephone or email to help them make informed decisions by providing ethical, timely, accurate information regarding general information about the school's accreditation, education programs and importance of career consultations.

• Identifying prospective students' professional and educational goals, pairing them with the correct campus and scheduling options.

• Ensuring a positive student experience by establishing a professional rapport with prospective students, helping resolve any challenges or issues they may encounter prior to attending their career consultation. 

• Responsible for a monthly quota, while managing his/her lead pipeline, and reporting personal performance to their supervisor.

KEY COMPETENCIES:

• Customer focused.

• Excellent computer skills and commitment to use of technology.

• Possess strong written and oral communication skills.

• Confidentiality is a must for this role.

• Ethical conduct at all times.

• Positive, helpful attitude.

EDUCATION & EXPERIENCE REQUIREMENTS:

• High School Diploma/GED - Required

• Associate degree in Business Administration or related field; or a combination of education and experience preferred.  

• Demonstrated proficiency in Microsoft Word and Excel (required)

• Proficiency in computer systems.

• Attention to detail.

• Ability to think outside the box.

PHYSICAL AND COGNITIVE DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

• Listen to potential students and communicate verbal and written feedback. Must be able to exchange accurate information in these situations.

• Observe and detect concerns or areas for improvement within the workplace

• Frequently move about the office and customer/prospect locations in diverse environments.

• Maintain a high level of consistent cognitive function to negotiate complex transactions with employees and students or vendors.

• Stoop, kneel or crouch when maneuvering the office environment.

• Lift up 25lbs at times.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their supervisor.

Comprehensive Benefits That Support You at Every Stage

We believe taking care of our people is just as important as taking care of our students. Eligible full-time employees enjoy a well-rounded benefits package designed to support your health, financial security, and overall well-being.

Our benefits include:

• Multiple medical plan options, including HSA plans with employer contributions
• Dental and vision coverage
• Company-paid life and disability insurance
• 401(k) with company match
• Generous paid time off and holidays
• Employee Assistance Program (EAP) for confidential personal support
• Optional coverage such as accident, critical illness, and pet insurance

We’re committed to helping our employees stay healthy, feel secure, and maintain balance both at work and at home.

We are an Equal Opportunity Employer.