Operational Excellence Manager – JKM Region

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Hilton

Role overview

Responsibilities

Drive regional Operational Excellence strategy aligned with OE 2.0 initiatives.
Establish and monitor productivity benchmarks and KPIs across JKM hotels.
Ensure weekly LMS reporting discipline and data accuracy.
Analyze labor productivity trends and provide actionable insights.
Collaborate with hotel leadership to improve rostering discipline and labor alignment.
Lead and support Time Motion studies across properties.
Train OE Champions and hotel teams on OE tools and methodologies.
Identify and share best practices across hotels.
Support change management and continuous improvement culture.
Various ad hoc projects as required

Key facts

Remote from: Japan, Asia, East Asia, APAC
Full time
Operational Excellence Manager
English

Hard skills

Other skills

Training And Development
Collaboration
Problem Solving
Teamwork
Communication

About the company

Hilton

Hospitality (Hotels & Restaurants)

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 190 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Company details

Company typeLarge

IndustryHospitality (Hotels & Restaurants)

Company size10001

Links

Website LinkedIn See all jobs

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Job description

What will I be doing?

As the Operational Excellence Manager, you will be responsible for performing the following tasks to the highest standards:

•    Drive regional Operational Excellence strategy aligned with OE 2.0 initiatives.
•    Establish and monitor productivity benchmarks and KPIs across JKM hotels.
•    Ensure weekly LMS reporting discipline and data accuracy.
•    Analyze labor productivity trends and provide actionable insights.
•    Collaborate with hotel leadership to improve rostering discipline and labor alignment.
•    Lead and support Time & Motion studies across properties.
•    Train OE Champions and hotel teams on OE tools and methodologies.
•    Identify and share best practices across hotels.
•    Support change management and continuous improvement culture.
•    Various ad hoc projects as required

About the company

Hilton

Hospitality (Hotels & Restaurants)

Company details

Company typeLarge

IndustryHospitality (Hotels & Restaurants)

Company size10001

Links

Website LinkedIn See all jobs

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