Customer Engineer Thermal Finland Travel

Cooling Technician / Kylmäteknikko

Location: Finland – Field based with regular travel across Finland and the wider Nordics region. Overnight stays expected at least 50% of the time.

Schedule: Full-time, with participation in a 24/7 on call rotation. After-hours and weekend work may be required at short notice.

Who are we?

At Vertiv, we’re on a mission to power the people and technologies that keep the world connected. From data centres and telecom networks to industrial facilities, our solutions ensure critical infrastructure stays online — always. With operations in nearly 70 countries and over $6.9 billion in revenue, Vertiv combines the strength of a global organisation with the pace and innovation of a fast growing technology leader.

Want to work with critical infrastructure and the cooling technology of the future?

We’re looking for a skilled cooling technician with a background in HVAC, refrigeration, cooling, or thermal management to join our service team in Finland. You’ll be responsible for commissioning, maintenance, component replacements, and emergency repairs of Vertiv’s thermal management products as well as other contracted systems. A key part of the role is providing technical support to customers and internally, while building and maintaining excellent relationships with customers, sales managers, distributors, and other stakeholders.

This is an exciting opportunity for someone who wants a varied, field based technical role with modern technology and strong development opportunities in an international company.

What you’ll be doing

Your day to day will involve responding professionally and efficiently to all assigned service calls, performing planned maintenance, commissioning, and repairs to a high standard. You’ll coordinate with back office and scheduling teams to plan, update, and close work orders, and complete all job documentation accurately and on time. You’ll provide technical support and guidance on complex issues, build strong relationships with customers and internal stakeholders, and report potential sales or service leads to the relevant department. You’ll maintain your company vehicle, tools, and equipment in proper condition, and ensure all activities comply with ISO 9001, ISO 14001, ISO 45001, Vertiv processes, and applicable Finnish legislation.

What we’re looking for

• Tukes approved refrigeration qualification (pätevyystodistus kylmäalalla) or equivalent (mandatory)
• Preferably 5 years’ experience in a technical service environment working with thermal equipment (HVAC, refrigeration, cooling, chillers, or similar)
• Previous field service experience
• Excellent customer service and communication skills
• Strong computer literacy (Microsoft Word, Excel, Outlook)
• Self starter with strong organisational and time management abilities
• Ability to work independently and under pressure
• Clean, valid driving licence
• Fluent Finnish and English skills, both spoken and written

Nice to have

• Data centre experience
• Familiarity with control systems or BMS
• Experience working across multiple Nordic countries

What’s in it for you

• Competitive base salary
• Company car and fuel card
• 25 vacation days, plus 10 bridge days
• Annual wellness allowance
• Doctors expenses claimed back
• Subsidised lunches
• Flexible work options when not on client site
• All expenses covered
• Daily allowances
• Overtime and on call pay
• Career progression
• Travel opportunities across the Nordics and EMEA

Our Core Principles

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help deliver our strategic priorities.

• Safety
• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

Vertiv is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.

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