Customer Success Manager, Corporate

About the role:

Corporate Customer Success Managers protect and grow PetDesk's largest customer segment: multi-location veterinary groups. As the primary relationship owner for a portfolio of about 750 corporate accounts, the Corp CSM builds consultative, trusted-advisor relationships at two levels: with corporate and regional leadership on group-wide priorities and with clinic teams on day-to-day adoption. Corp CSMs work hand in hand with Strategic Account Managers (SAMs), who lead the commercial relationship, and they manage a high volume of relationships with the rigor of a much smaller book. They live PetDesk's value of customer excellence daily, keeping the customer at the center of every decision, even at scale. The role is also a proven launch point, with Corp CSMs regularly growing into other roles across PetDesk.

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair candidate review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.