Regulatory Specialist - Customer Support

Job Title: Regulatory Specialist - Customer Support 

As the Regulatory Specialist – Customer Support, you will assist the Regulatory team with ensuring Lebermuth maintains compliance with all applicable governmental, international and industry regulations in the manufacture and/or sale of company products.

Essential Duties & Responsibilities:

• Coordinates, prepares, and submits regulatory documents to customers and other external parties in a timely manner.
• Provides support as needed to internal and external key stakeholders to address customer requests. 
• Prepares comprehensive regulatory submissions, ensuring they are compliant with all applicable regulatory standards.
• Investigates product complaints and prepares documentation for regulatory agency review in a timely manner.
• Maintains current knowledge of existing and emerging regulations, standards, and guidance documents (IFRA, Cosmetics, Kosher, Organic, Fair Trade, ISO Standards, Leaping Bunny, etc.) to ensure Lebermuth can continually produce exceptional products for our customers. 
• Prepares and maintains technical files, SOP’s and participates and/or leads audits, as necessary, to obtain approval and sustain production.
• Promotes a safe food culture by maintaining a clean and organized workspace, assisting with cleaning and sanitation throughout the production areas, and accurately completing Lebermuth required paperwork (i.e., equipment logs, regulatory documentation) to ensure the safe production and shipment of quality food products.
• The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

This job can be fully remote, hybrid, or on-site depending on the candidate and their location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Department: Regulatory

Reports to: Regulatory Affairs Director 

FLSA Status: Exempt

Education: Bachelor’s degree in a science-related discipline is preferred.

Experience: 2 + years of on-the-job experience. Without a degree, 2+ years of on-the-job regulatory or related field experience is acceptable. Knowledge of Organic Chemistry is a plus. Flavor, Fragrance, and/or Chemical industry experience preferred. Knowledge of SQF, cGMP, and HACCP programs a plus.

Certifications: N/A

Functional Skills: Ability to apply mathematical concepts such as fractions, percentages, dosages, proportions and volume. Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Integrates complex or diverse information; uses intuition and experience to complement data; designs workflows and procedures; prioritizes and plans work activities; uses time efficiently; sets goals and objectives; demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.

Technology Aptitude/Skills: Strong working knowledge and experience with MRP/ERP systems and familiarity with regulatory-related programs is a plus. Proficiency with Microsoft Office products, particularly Excel and Word are necessary.

Language Skills: Solid verbal communication skills. Ability to read, analyze and interpret professional journals, technical procedures, governmental regulations, chemical hazard information, and safety procedures. Ability to write correspondence that is professional in both content and tone. Ability to effectively present information and respond to questions.  

Leadership/Behaviors Skills: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops project plans; communicates changes and progress; completes projects on time and on budget; balances team and individual responsibilities; exhibits objectivity and openness to others' views; able to build morale and group commitment to goals and objectives; Treats others with respect and consideration, regardless of their status or position; reacts well under pressure; accepts responsibility for own actions; follows through on commitments; observes quality, safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions.

Culture Match Behaviors: Enjoys and thrives in a fast-paced, high-growth environment, with a huge drive to create an impact while also being an effective listener, respectful problem-solver and a collaborative continuous learning team member.

Physical and Sensory Demands / Environmental Conditions / Equipment Used:

• This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.
• Ability to sit at desk for 6+ hours per day.
• Ability to operate keyboard and view computer screen frequently.
• Ability to write ideas/information in a logical flow. 
• Cognitive and reasoning ability to frequently read, review and interpret regulatory documents, work orders or processes. 
• Ability to read and respond based on business need and respond in a timely manner. 
• Ability to prioritize workload based on business need and the ability to adjust priorities as work objectives change. 
• Ability to talk and communicate with others via phone, in-person, and/or computer frequently.
• Ability to listen to vendors and internal customers, problem-solve, and respond accordingly.
• Ability to think and work independently or with a cross functional team as needed to complete assignments.
• Lifting and/or moving 15lbs sporadically.
• The employee is primarily exposed to a normal office environment with moderate noise.
• The employee is occasionally required to wear suitable Personal Protective Equipment while visiting Operations areas.
• While performing the duties of this job, the employee is regularly exposed to perfumes and airborne particles.
• Approximately 20% travel, including day trip and overnight, utilizing various modes of transportation. Remote workers are expected to visit the corporate office multiple times per year and/or as needed. 
• The work schedule is generally 8-5pm Monday – Friday but may vary (to include evenings and/or weekends) due to travel requirements and business needs.