Remote Opportunity - Canada, US applicants
We're always looking for exceptional people. If you're passionate about what you do and want to be part of a pioneering team building purpose-built software for industrial equipment and commercial field service industry, we want to hear from you!
RUX Software is a fast-growing Microsoft Business Central ISV serving 500+ clients globally across equipment rental, construction, scaffolding, trenching/shoring, oilfield services, medical equipment, and related verticals. We're engineered to fit the industries we serve, and we hire people the same way.
RUX Software provides ERP solutions for industrial asset management and field service organizations. Built on Microsoft Dynamics 365 Business Central, our applications help customers improve visibility, efficiency, and operational scalability.
Overview
Leads the design, development, testing, release, and support of complex Business Central and cross-platform mobile solutions. Serves as a technical leader by making sound design decisions, mentoring developers, resolving difficult technical problems, and improving engineering quality and delivery practices.
What This Position Owns
- Visioning and Competitive Intelligence (20%): Shape domain direction using market signals, customer insight, and competitor analysis; propose strategic bets, positioning updates, and sequencing changes tied to business outcomes.
- Backlog and Sprint Readiness (15%): Own backlog health by prioritizing and preparing work so items are sprint-ready with clear scope, acceptance criteria, dependencies, and delivery sequencing.
- Stakeholder and Cross-Team Alignment (10%): Align Product, Engineering, Support, Sales, and Implementation on priorities, timing, tradeoffs, and customer commitments so execution and messaging remain consistent.
- Customer Discovery and Validation (15%): Engage users and customers, including dispatchers, technicians, and service managers, to validate problems, test assumptions, and convert learning into better priorities and requirements.
- Solutioning and Tradeoff Work (10%): Partner with Engineering to evaluate solution options and make practical decisions across customer value, effort, risk, scalability, and time to value.
- Escalations and Issue Triage (10%): Lead or coordinate priority customer and product issue response, including triage, decision-making, stakeholder communication, and prevention actions that reduce recurrence.
- Quality Validation and Platform Release Readiness (10%): Confirm product behavior through UAT support, regression validation, and release-impact checks; stay current on major platform releases and features to protect compatibility and identify product opportunities.
- Documentation Review and Enablement Readiness (5%): Verify release documentation is accurate, complete, and usable across customer-facing guides, internal support notes, and enablement materials.
- KPI Review and Outcome Tracking (5%): Monitor adoption and service-performance metrics, interpret outcome trends, and feed learning back into roadmap and backlog decisions.
How Success Is Measured
- Success is measured by backlog health and sprint readiness; quality of product decisions and cross-team alignment; validated customer learning; timely resolution of priority issues; release quality and platform compatibility; documentation readiness; feature adoption; service-performance trends; and measurable movement in product and business outcomes.
Responsibilities
- Build and maintain a fact-based product-domain perspective using customer feedback, support patterns, market signals, competitive research, platform changes, and performance data.
- Propose product bets, positioning changes, and roadmap sequencing updates with a clear connection to customer and business outcomes.
- Own and continuously prioritize the backlog based on customer value, strategic fit, revenue impact, risk, technical health, effort, and time to value.
- Translate priorities into sprint-ready work with clear problem statements, scope, user stories, acceptance criteria, dependencies, and sequencing.
- Lead backlog refinement and provide timely product decisions before and during development.
- Plan and conduct discovery with relevant users and customers, document findings, test assumptions, and incorporate validated learning into requirements and priorities.
- Partner with Engineering to evaluate solution options, understand technical constraints, and make explicit tradeoff decisions.
- Align Support, Sales, Implementation, Product, and Engineering on priorities, timing, customer commitments, release impact, and messaging.
- Lead or coordinate triage for priority product and customer issues, including decision-making, stakeholder updates, and prevention follow-up.
- Support UAT, regression validation, and release-impact reviews to confirm that product behavior meets expectations.
- Monitor major Microsoft Dynamics 365 Business Central and related platform releases for compatibility risks and product opportunities.
- Approve completed work against acceptance criteria and intended customer outcomes before release.
- Review customer-facing documentation, internal support notes, release communications, and enablement materials for accuracy and readiness.
- Monitor adoption and service KPIs, interpret trends, and use the findings to adjust roadmap, backlog, discovery, and enablement decisions.
Qualifications
- Demonstrated experience owning a B2B software product area or product backlog and translating strategy, market insight, and customer problems into clear priorities and development outcomes.
- Strong capability in customer discovery, competitive analysis, requirements definition, backlog management, facilitation, stakeholder communication, issue triage, UAT, and data-informed decision-making.
- Experience with SaaS, ERP, Microsoft Dynamics 365 Business Central, and rental, service, field-service, or industrial-asset workflows is strongly preferred.
Equal Opportunity Employer
RUX Software is an equal opportunity employer. We welcome candidates of all backgrounds and are committed to a workplace where employees are treated with dignity and respect.
