Renewals Specialist - Splunk (Remote)

This role can be performed from any location within the United States. 

Meet the Team: 

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back. 

Your Impact: 

This role engages early and frequently with customers and partners, together with the Renewals Manager, to help solve technology challenges, address competitive risks, evaluate multiple solutions to meet customer needs, and enhance the product experience, typically starting six or more quarters prior to renewal. It builds relationships with customers and channel partner teams to understand business priorities and objectives, ensuring alignment with the CX recurring revenue strategy. 

• Applies technical expertise across related products and services within a defined architecture to support renewal execution. 

• Aligned to mid-market or regional accounts with moderate complexity. 

• Participates in customer discussions to understand renewal needs and begins to tailor messaging to business priorities. 

• Highlights Cisco differentiators using pre-developed materials, adapting slightly to reflect customer context and outcomes. 

• Assists in identifying adoption, competitive, or technical risks and contributes to resolution planning with support from cross-functional teams. 

• Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms for successful closure. 

• Supports resolution of moderately complex renewal components by aligning known solutions to customer needs. 

• Suggests renewal options based on product knowledge and input from more senior team members. 

• Participates in scalable renewal motions by collaborating with account teams and using shared tools and processes. 

• Identifies repetitive tasks and suggests areas where automation or simplification could improve efficiency. 

• Demonstrates deeper understanding of multiple Cisco products and services within a defined architecture to support renewal execution. 

• Shares product-specific insights and renewal learnings with peers to improve consistency and adherence to process. 

• Uses software tools, automation platforms, and AI-enabled systems to streamline renewal workflows. 

• Surfaces gaps based on customer feedback and suggests improvements to enhance renewal outcomes. 

• Collaborates cross-functionally with account teams, customer success, and operations to support renewal approach and execution and clarify roles and responsibilities. 

• Takes ownership of assigned renewal opportunities, coordinating with internal stakeholders and adapting plans based on feedback. 

• Shares renewal insights and process learnings with peers to support team consistency and execution quality. 

Minimum Qualifications: 

• 2+ years of experience managing high-volume, transactional opportunities while supporting the team in executing consultative renewal strategies. 

Preferred Qualifications: 

• Understanding of renewal processes, procedures, and systems, with familiarity with the broader concepts and principles underlying the renewals lifecycle. 

• Experience developing value propositions across different go-to-market (GTM) channels, including an understanding of the governance mechanisms that support successful execution. 

• Knowledge of software subscription, licensing, and support-service contracting models. 

• Ability to manage multiple priorities and issues simultaneously while driving innovation and implementing improvements that increase efficiency, scalability, and business impact. 

• Experience in a sales environment that includes both direct customer engagement and collaboration within a channel sales model. 

• Ability to build and maintain strong relationships with both internal stakeholders and external customers and partners. 

• Program management experience with a track record of driving innovation, process improvements, and scalable solutions; embraces change and identifies opportunities to improve efficiency and business outcomes. 

• Ability to work independently while also contributing effectively as part of a collaborative renewals team. 

• Knowledge of enterprise sales infrastructure, including Salesforce CRM/CPQ and renewals or recurring-revenue management platforms such as Gainsight or similar Customer Success Management solutions. 

• Understanding of SaaS and/or enterprise sales business models, including customer lifecycle metrics, recurring revenue streams, and key drivers of retention and growth. 

• Adaptable and comfortable working within evolving processes, with the ability to follow established procedures while proactively identifying and recommending improvements where appropriate. 
  

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.