Clinical Support Specialist LTC

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:
 

• Collaborative work environment with highly engaged employees

• Annual Employee Appreciation Week

• Career growth and training programs

• Open communication with Senior Leaders

• Employee referral program

• Recognition programs

• Social activities

• And much more…

Job Description Summary

Job Description

Responsibilities:

• Work alongside the LTC Clinical and Sales Team, to increase and support account growth and implement new corporate and individual LTC homes to the Skin Health & Continence Program.
• Demonstrate strong organizational skills to ensure evaluations and implementations are completed successfully.
• Complete account updates on a weekly basis utilizing designed spread sheets.
• Maintain up-to-date knowledge on Best Practice Recommendations as it pertains to Incontinence, Skin and Wound Care.
• Work with the LTC team to enhance account implementation and sustainability.
• Always support the healthcare facilities policy and practices.
• Attend conferences and sales meetings when required for learning purposes.
• Complete other duties as assigned.

Qualifications:

• RN | RPN Current Registration
• PSW | HCA | CCA with LTC experience
• Minimum of 5 years of related work experience, working with an interdisciplinary clinical team in an Acute Care, LTC or Home Care setting.
• Minimum of 3 years’ industry experience in Medical Devices, specifically Continence and Skin Care.
• Excellent interpersonal skills & client service skills (verbal and written).
• Strong commitment to excellence and attention to detail.
• Proven problem solver with solid analytical skills.
• Exceptional time-management skills and the ability to manage multiple tasks.
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
• Ability to develop effective working relationships with staff, peers, and industry colleagues/contacts in a team environment.
• Demonstrated flexibility in adapting to a wide variety of tasks and functions.
• Strong multi-tasking and prioritization skills with the ability to adapt to change.
• Ambitious and self-motivated.
• Able to work independently with very minimal supervision.
• Confident in developing and providing education based on adult learning principles.
• Good computer skills (Excel/MS Word/PowerPoint) required.
• Able to re-organize the days to accommodate needs for LTC homes. 
• Shift work will be required. 
• Driver’s license required.
• Ability to travel overnight when required.
• Must be able to occasionally travel to other provinces or other regions within Ontario as required to meet the needs of the business

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The anticipated salary range for this position:

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.