Robotic Automation Engineer II (West Coast)

POSITION OVERVIEW

HighRes is seeking a Robotic Automation Engineer II to join our Automation Engineering team, based on the West Coast. Reporting to a Lead Automation Engineer at our Beverly, Massachusetts headquarters, this role is built for a skilled automation professional who can independently own complex system deployments, serve as a technical resource for peers, and drive customer success across our life sciences customer base.

This is a field-based role focused on customers across the West Coast. You will independently commission complex systems, where the difficulty is scale: more robots, higher device counts, custom software, and more demanding application and test work than a standard build. You will also support multi-system deployments where several systems are orchestrated into a single continuous workflow with sample state tracked across system boundaries. Your work will be primarily concentrated in the territory, with assignments outside the region when the business calls for it and regular travel to Beverly for training, build support, and time with the wider team.

Because this role operates in the field and often as the most senior HighRes engineer on-site, it calls for someone who owns problems end to end and represents the company with confidence in front of technical and executive audiences alike.

RESPONSIBILITIES

Technical Delivery

• Take full ownership of commissioning complex systems, integrating robots, laboratory instruments, and CellarioScheduler into a platform the customer's lab runs its science on, at a scale that brings more robots, higher device counts, custom software, and more demanding application and test work
• Modify and troubleshoot CellarioScheduler workflows across complex deployments, and extend system behaviour in C# where the integration requires it
• Partner with the Applications team on end-to-end workflow design, contributing the deployment and integration perspective
• Own the acceptance path, verifying that hardware, software, and integration deliverables meet the agreed criteria before handover
• Support multi-system deployments in which several systems are orchestrated into a single continuous workflow with sample state tracked across system boundaries
• Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) for complex systems with minimal external assistance
• Configure and troubleshoot automation hardware and integrated devices through firmware operations and device-level diagnostics
• Write and maintain automation software in C#, including CellarioScheduler scripts, device drivers, and integration hooks
• Configure relational databases supporting laboratory scheduling applications using SQL
• Configure and operate a range of robotic platforms, including SCARA and articulated robotic arms from manufacturers such as Kuka and Denso
• Participate in system design reviews and cross-functional technical meetings to identify risks and provide engineering feedback
• Create and maintain technical documentation for deployed systems, configurations, and resolved issues

Customer Success

• Deliver standard and complex system training to customer teams, covering both hardware operation and software application, with minimal guidance
• Proactively manage customer relationships by addressing concerns and ensuring satisfaction throughout the project lifecycle
• Manage stakeholder expectations and facilitate cross-functional collaboration to drive project success
• Translate complex technical topics into clear, accessible communication for diverse customer audiences, from bench scientists to IT and facilities teams
• Mentor junior engineers on commissioning practice, troubleshooting methodology, and customer engagement