Job Description Summary
At GE Aerospace, our Field Service Engineers (FSEs) exemplify our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. These dedicated professionals are on the front lines, working directly with customers to solve problems and deliver the highest standards of service and support—collaborating with customers to achieve shared success.
At GE Aerospace, we shape the future of flight, lift people up, and ensure they return home safely.
In addition to their technical leadership, Senior FSEs play a pivotal role in mentoring and coaching other FSEs. They share their knowledge and experience, provide guidance on complex technical challenges, foster a culture of continuous improvement, and help define and evolve field service standards
Job Description
Company Overview:
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
Site Overview:
GE Aerospace in Australia, has sites in Brisbane, Newcastle, Richmond, Bundamba, and Matraville. Since 2005, we’ve driven innovation and supported avionics, propeller, and power systems across a diverse range of aircraft platforms for our customers. We are committed to developing early career talent through student-focused programs and fostering a culture of respect and community support. Be part of a team that values giving back and making a difference in the aerospace industry.
Role Overview:
Our Field Service Engineers embody this mission every day by being embedded within the customers site, delivering exceptional service and support. As an Airline Senior Field Service Engineer, you will serve as the trusted on-site technical representative for our customers, with our customers. Operating independently and remotely from GE Aerospace hubs to resolve technical challenges and drive success directly in support of our customers fleets.
As part of GE Aerospace's remote Commercial Field Service organization, you will have the opportunity to travel both roving on-site support customer needs
More specifically, you will:
- Provide Leadership and Technical Support: Lead programs and offer technical direction and assistance to the customers and other FSEs, in the operation, inspection, maintenance, and repair of assigned jet engine product lines.
- Cross Functional Leadership: Our Senior Field Service Engineers are responsible for leading, coaching, and mentoring Field Service Engineers and collaborating effectively with other departments to drive operational excellence.
- Strategic Leadership: Guide commercial field service policy, process and strategy to drive continuous improvements across the organization. Influencing business leadership in recognizing customer needs when decision making.
- Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
- Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
- Enhance Maintenance Planning: Influence long-term maintenance planning to ensure the stability of the aircraft engine fleet.
- Interpret Technical Documentation: Support maintenance and operational activities by interpreting OEM and technical manuals.
- Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for training and improvement.
- Apply FLIGHT DECK(Lean Operating Model): Utilise our FLIGHT DECK principles to deliver continuous improvement in identifying proactive reliability enhancements.
- Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
- Proactive Maintenance Recommendations: As part of standard engagement provide recommendations for proactive maintenance based on engine performance analytics.
Once sufficiently experienced, a Senior FSE may work towards achieving Controlled Title Holder (CTH) status, demonstrating exceptional technical expertise, leadership, and commitment to maintaining the highest standards of safety, quality, and customer satisfaction
Required Qualifications
To be considered for this opportunity, candidates must have:
- A Bachelor's of Engineering or technical degree from an accredited university or college (or a high school diploma / GED / technical certificate with at least 4 years of full time work experience in fields noted below)
- A minimum of 5 years of full-time working experience in either, Aerospace Field Service, airline operations or maintenance planning, engineering, aviation propulsion, or other related fields.
- Periodic travel required both interstate and overseas.
- Ability to work across multiple time zones including early morning and occasional late evening teleconferences with stakeholders locally and in the US.
Preferred Qualifications
- Strong technical expertise in aircraft engine fleet management.
- Experience in and influencing decision making in cross-functional teams.
- Significant experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
- Ability to problem solve independently using sound judgement and critical thinking.
- Ability to lead, influence and deliver result orientated priorities using strong project management, analytical, time management and prioritization skills.
- Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer
Employee Benefits
- Flexible and hybrid working options
- Competitive parental leave and family support
- Health, wellbeing, and EAP resources
- Fitness reimbursement and discounted health cover
- Superannuation, salary sacrifice, and insurance benefits
- Employee discounts and cashback offers
- Learning, development, and global career opportunities
- Recognition and reward programs
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.
Additional Information
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position
