SnappyCX

Bilingual Care Coordinator (English and Spanish Proficiency)- Remote

Employment Type: Full-Time / Part-Time

Work Arrangement: Fully Remote | Independent Contractor

Schedule: U.S Business Hours

Position Summary

We are looking for a Bilingual Care Coordinator to support a U.S.-based healthcare client. This is a fully remote opportunity open to candidates in Colombia. The ideal candidate has previous experience supporting U.S. healthcare operations and is comfortable communicating with patients, providers, caregivers, and internal teams in both English and Spanish.

Candidates with backgrounds as Patient Coordinators, Intake Coordinators, Home Care Coordinators, Medical Virtual Assistants, or similar healthcare support roles are encouraged to apply.

Key Responsibilities

• Coordinate communication between patients, families, healthcare providers, caregivers, and internal teams.
• Schedule appointments and follow-ups and assist with day-to-day patient coordination.
• Maintain accurate patient information and documentation within EHR/EMR systems.
• Handle inbound and outbound patient calls, emails, and follow-ups.
• Process referrals and assist with insurance eligibility verification and prior authorizations when required.
• Conduct patient follow-ups and help resolve scheduling, documentation, or service-related issues.
• Coordinate with home care services, medical equipment providers, and other healthcare resources when needed.
• Escalate urgent patient concerns, service delays, or care gaps to the appropriate team.
• Maintain HIPAA compliance and protect patient confidentiality at all times.

Requirements

• Previous experience supporting a U.S.-based healthcare organization or medical practice.
• Fluent English and Spanish with strong verbal and written communication skills.
• Experience with patient coordination, medical administration, scheduling, intake, or similar healthcare support.
• Familiarity with EHR/EMR systems and healthcare documentation.
• Understanding of HIPAA and patient confidentiality.
• Strong organizational skills and attention to detail.
• Ability to manage multiple patients, tasks, and follow-ups simultaneously.
• Reliable computer, internet connection, and remote workspace.

Nice to Have

• Previous experience as a Patient Coordinator,Care Coordinator, Intake Coordinator, Home Care Coordinator or Medical VA.
• U.S. home health or home care experience.
• Insurance verification or prior authorization experience.
• Experience with platforms such as HHAeXchange, Athenahealth, eClinicalWorks, or similar healthcare systems.
• Previous experience working remotely with a U.S.-based healthcare team.

Who We're Looking For

Someone who is organized, proactive, empathetic, comfortable speaking with patients, and able to follow through on tasks without constant supervision. You should be comfortable working in a fast-paced healthcare environment and communicating professionally with both patients and healthcare teams.