Sr Lead Technical Knowledge Consultant

 

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

Lumen is passionate about our customers, and we are looking for people who can help inspire them to turn their ideas into amazing realities. We are looking for diverse group of technically minded people that have a desire to further their careers with a company that is poised to change the world. If you like working in a dynamic, team-based environment; are passionate about innovation, delivering delightful customer experiences, and challenging yourself and others to explore what’s possible when you combine people and technology, then you might have the ingredients we need to do amazing things. 

The Senior Lead Technical Knowledge Consultant is the owner of the technical knowledge ecosystem responsible for converting field experience, product expertise, and organizational intelligence into scalable capabilities that improve seller performance and accelerate revenue growth.

In this role you will be responsible for developing, managing, and scaling technical knowledge assets that enable consistent, effective customer engagement across Lumen's technical sales organization. You will coordinate and facilitate live webinars for the technical seller, ensure the accuracy of new and existing technical training and curate external general technical training resources which can be utilized by the technical seller. In addition, the Sr Lead Technical Knowledge Consultant will oversee the internal peer to peer technical forums, contribute to new hire training and publish technical updates to the technical seller community.

This role serves as a strategic knowledge leader, translating technical expertise, field insights, and business priorities into reusable content, learning resources, best practices, and knowledge systems that improve technical seller readiness and organizational effectiveness. The role partners closely with Product, Technical Sellers, Operations, Enablement, and subject matter experts to ensure institutional knowledge is captured, maintained, and leveraged across the business.

The Main Responsibilities

This opening is in : Lumen Digital Enablement / Technical Strategy & Operations

• Knowledge Management & Content Strategy

  • Curate and maintain the technical knowledge library driving content quality and consistency across playbooks, reference materials, and best-practice documentation.
  • Establish standards and governance processes for content creation, review, publication, and lifecycle management.
  • Ensure technical information remains accurate, current, accessible, and aligned with business objectives.
  • Provide lifecycle support of technology education content to train the technical seller in order to maintain proficiency on Lumen products, processes and solutions 
  • Regularly author and publish technical product and solution updates to the technical seller community

  Technical Enablement

  • Support onboarding, training, certification, and continuous learning initiatives for technical sales professionals.
  • Identify knowledge gaps and create scalable solutions that improve readiness and productivity.
  • Collaborate with technical subject matter experts to translate complex concepts into consumable learning materials.

  Organizational Knowledge Capture

  • Collect and synthesize field insights, operational lessons learned, and product-related knowledge.
  • Convert recurring challenges, customer trends, and technical expertise into reusable organizational assets.
  • Promote knowledge sharing and adoption across teams and stakeholders.

  Business Partnership & Program Leadership

  • Partner with Product, Technical Sales, Operations, Education, and Enablement organizations to align knowledge initiatives with strategic priorities.
  • Lead cross-functional projects focused on improving knowledge accessibility, usability, and business impact.
  • Support organizational initiatives that improve seller effectiveness and customer outcomes.

  Knowledge Systems & Innovation

  • Support the development and adoption of modern knowledge management platforms and AI-enabled solutions.
  • Optimize content for discoverability, searchability, and integration with digital knowledge tools.
  • Measure and report on knowledge utilization, adoption, and effectiveness metrics.

What We Look For in a Candidate

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 10 years of experience in technical sales, consulting, architecture, enablement, knowledge management, or related technology functions.
• Demonstrated ability to develop technical content and learning programs for technical audiences.
• Strong technical aptitude across networking, cloud, security, managed services, and solution based selling
• Excellent communication, collaboration, and program leadership skills.
• Experience driving cross-functional initiatives and influencing stakeholders across multiple organizations.

Key Competencies

• Strategic Thinking
• Knowledge Management
• Technical Communication
• Program Leadership
• Cross-Functional Collaboration
• Content Development
• Microsoft SharePoint page creation and lifecycle management
• Data Analysis & Reporting
• Organizational Influence

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$111,074 - $148,099 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$116,364 - $155,152 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 343620

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.