This is a remote position.
JOB DESCRIPTION
SAP Basis Manager
Basis Sustain
Job Title SAP Basis Manager
Engagement PepsiCo SAP AMS — Basis Sustain
Reports To Overall SAP Basis Lead
Experience 10–16 years (core SAP Basis)
Location Preferred - Hyderabad
Shift Second shift (primary), with flexibility to extend beyond shift hours on a lead basis to support critical operations, major incidents, and planned activities.
Role Summary
The Lead owns end-to-end SAP Basis service delivery for the complex landscape. This is a hands-on leadership role: the individual runs the day-to-day technical operation and leads the team, while acting as the primary Basis point of contact for client stakeholders. They are expected to be as comfortable troubleshooting a system at the OS/DB layer as they are steering the team, reporting service health, and driving continuous improvement. As the lead, they anchor second shift but are expected to extend coverage as needed to see critical operational and high-priority situations through to closure. Deep technical credibility, ownership, and client engagement are non-negotiable for this role.
Key Responsibilities
Technical Delivery (Hands-On)
• Own operational stability of the SAP landscape (S/4HANA, ECC, and surrounding applications) across production and non-production.
• Personally lead high-severity incident resolution, complex problem management, root-cause analysis, and technical escalations — hands-on in the system, not purely oversight.
• Drive the full range of Basis AMS activities: system monitoring, transport management, client copies/refreshes, kernel and support-pack upgrades, patching, SPS/note application, printer and interface management, user administration, and job scheduling.
• Plan and execute system refreshes, migrations, upgrades, and DR drills for the landscape.
• Ensure change, incident, and problem processes are followed with quality and within SLA.
Team Leadership
• Lead, mentor, and develop the Basis team; own work allocation, shift coverage, and workload balancing.
• Provide lead-level operational coverage during and beyond second shift, ensuring continuity across shift handovers and no gaps during critical windows.
• Build technical depth across the team and reduce single-person concentration / key-person risk.
• Own performance management, feedback, and growth conversations for direct reportees.
• Drive documentation ownership within the team (SOPs, Known Issue Registers, runbooks) rather than top-down authoring.
Client Engagement & Governance
• Act as the Basis face to the client — build trust, manage expectations, and handle escalations.
• Drive weekly/monthly service reviews with data-backed reporting on incidents, changes, backlog, and health.
• Identify improvement, automation, and optimization opportunities and take them from proposal to delivery.
• Align delivery with overall engagement standards, governance, and the Overall SAP Basis Lead.
Mandatory Technical Skills
• Core SAP Basis administration across S/4HANA and ECC, hands-on end to end.
• SAP LaMa (Landscape Management) for landscape operations and automation.
• SAP Focused Run (FRUN) for monitoring, alerting, and system management.
• Integration applications — SAP PO/PI (Process Orchestration) administration and troubleshooting.
• Archiving / content management tools: Documentum, PCL, and OpenText from a Basis support perspective.
• Cloud applications supporting the SAP environment (BTP / hyperscaler-hosted SAP workloads and connected services).
• Strong Infrastructure and Operating System knowledge (Linux / Unix / Windows) — hands-on at the OS layer.
• Solid DBA skills across HANA / Oracle / SQL Server (administration, performance, backup/recovery).
Preferred / Good-to-Have
• Exposure to networking, load balancers (e.g., F5), and security / vulnerability remediation.
• Experience with automation and AI-assisted Basis operations.
• Prior AMS / managed-services delivery in a multi-region, multi-sector landscape.
Professional Attributes
• Strong ownership and accountability; drives outcomes without being managed.
• Excellent communication — able to move between deep technical discussion and client-facing conversation.
• Calm and decisive under pressure during major incidents.
• Collaborative team builder who develops people and shares knowledge.
• Willing and able to extend hours on a lead basis when operations demand it.
