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Near Patient Quality Assurance Lead

International SOS

Role overview

Qualifications

  • Business-level English and native-level Japanese proficiency
  • Registered Nurse with at least 3 years of clinical experience
  • Experience in quality assurance, patient safety, clinical governance, healthcare management, or a related field
  • Strong analytical, communication, and stakeholder management skills

Responsibilities

  • Lead quality assurance and patient safety initiatives across partner hospitals, clinics, and healthcare facilities
  • Investigate quality-related incidents, complaints, and grievances and recommend corrective actions
  • Conduct quality reviews, audits, and case evaluations to ensure compliance with clinical and operational standards
  • Develop, implement, and monitor quality improvement and risk mitigation plans

Key facts

Hard skills

Other skills

  • Quality Assurance
  • Investigation
  • Analytical Skills
  • Microsoft Office
  • Communication

About the company

International SOS logo

International SOS

Business Consulting & Services

The International SOS Group of Companies is in the business of saving lives, protecting global workforces from health and security threats. We deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability. Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,500 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 13,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 90 countries, 24/7, 365 days. To protect your workforce, we are at your fingertips: www.internationalsos.com For news and events updates follow us on Twitter - https://twitter.com/IntlSOS

Company details

Company typeLarge
IndustryBusiness Consulting & Services
Company size10001

Links

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Job description

 

Essential Job Duties and Responsibilities:

International SOS Japan is seeking a Japanese-English bilingual Near Patient Quality Assurance Lead (NPQAL) to support quality assurance and patient safety initiatives across partner healthcare facilities. The NPQAL is responsible for leading quality assurance and patient safety initiatives across partner hospitals, clinics, and other healthcare facilities participating in the TRICARE Overseas Program (TOP). This role works closely with internal teams and healthcare organizations to ensure high standards of clinical quality, patient safety, and service delivery. This is a fully remote position based in Japan on a one-year fixed-term contract.

Description:

  • Lead quality assurance and patient safety initiatives across partner hospitals, clinics, and healthcare facilities.
  • Investigate quality-related incidents, complaints, and grievances and recommend corrective actions.
  • Conduct quality reviews, audits, and case evaluations to ensure compliance with clinical and operational standards.
  • Analyze quality and performance data to identify trends and improvement opportunities.
  • Develop, implement, and monitor quality improvement and risk mitigation plans.
  • Collaborate with internal teams and healthcare facilities to improve patient outcomes and service quality.
  • Prepare quality reports and provide recommendations to stakeholders.
  • Support continuous improvement activities, clinical governance, and best practice implementation.

Requirements:

  • Business-level English and native-level Japanese proficiency
  • Registered Nurse with at least 3 years of clinical experience
  • Experience in quality assurance, patient safety, clinical governance, healthcare management, or a related field
  • Experience conducting investigations, audits, or quality improvement projects
  • Strong analytical, communication, and stakeholder management skills
  • Proficiency in Microsoft Office applications
Employment Type: Temporary / Fixed-Term Contract
Location: Fully Remote within Japan
Travel: Occasional domestic may be required

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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