OVERVIEWiTech AG is seeking an experienced ServiceNow Developer to support and enhance an enterprise ServiceNow implementation for a federal agency customer. This role will support the current ServiceNow environment while leading the design, configuration, and implementation of the ServiceNow Strategic Portfolio Management module. Strategic Portfolio Management will be the primary focus area for this position and will play a critical role in supporting portfolio visibility, demand management, investment planning, and executive decision making.The ideal candidate brings strong technical development skills, deep functional knowledge of SPM, and experience working within governed federal environments.
ROLES AND RESPONSIBILITIES- Design, configure, and develop solutions across the ServiceNow platform in alignment with SBA requirements and platform governance standards
- Support and enhance existing ServiceNow capabilities, including ITSM and related modules currently in production
- Develop and maintain custom applications, workflows, business rules, UI policies, client scripts, and integrations as required
- Participate in sprint planning, backlog refinement, peer reviews, testing, and release activities
- Lead implementation and enhancement of ServiceNow Strategic Portfolio Management capabilities, including Demand Management, Project Portfolio Management, Resource Management, and Investment Funding where applicable
- Configure SPM data models, workflows, and reports to support portfolio prioritization, financial tracking, and performance management
- Collaborate with stakeholders to translate portfolio management requirements into scalable ServiceNow solutions
- Ensure SPM configurations align with out of the box functionality and ServiceNow best practices, minimizing technical debt
- Support data migration, configuration refinement, and adoption activities related to SPM
- Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood and implemented
- Adhere to established platform governance, change management, and quality assurance processes
- Provide technical input during requirements discussions to drive feasible and maintainable solutions
- Support documentation efforts, including technical design artifacts and configuration guides
MINIMUM QUALIFICATIONSTechnical Expertise- Five or more years of hands on ServiceNow development experience
- Demonstrated experience implementing and configuring ServiceNow Strategic Portfolio Management in an enterprise environment
- Strong understanding of ServiceNow data models, scripting, and platform architecture
- Experience working in Agile or SAFe delivery models
- Ability to work effectively in a regulated federal environment with structured governance and documentation requirements
- Strong communication skills and ability to collaborate with technical and non technical stakeholders
- Demonstrated hands on experience implementing ServiceNow Strategic Portfolio Management from initial design through production deployment, including configuration of Demand Management, Project Portfolio Management, and at least one additional SPM sub module such as Resource Management or Financial Planning
- Proven ability to design and configure portfolio level data models, including demand intake, project hierarchies, funding entities, cost plans, benefit plans, and key performance indicators
- Experience configuring portfolio governance processes within ServiceNow, including demand scoring models, prioritization frameworks, approval workflows, and stage gate controls
- Hands on experience developing and configuring SPM reports, dashboards, and performance analytics to support executive level portfolio visibility and decision making
- Experience aligning SPM configurations to organizational investment planning, capital planning, or portfolio review processes, preferably within a federal or highly regulated environment
- Demonstrated ability to configure SPM using out of the box capabilities first, with clear justification and documentation when customization is required
- Experience supporting data migration or onboarding of legacy project and portfolio data into ServiceNow SPM, including data validation and reconciliation
- Strong understanding of how SPM integrates with ITSM, Agile Development, and other ServiceNow modules to support end to end work intake and execution
- Experience participating in or leading SPM related requirements workshops with business and executive stakeholders
- Ability to translate ambiguous portfolio management concepts into concrete ServiceNow configurations, workflows, and reporting structures
EDUCATION AND CERTIFICATIONS- Bachelor’s Degree or equivalent years of experience
- ServiceNow System Administration certifications (CSA)
- ServiceNow Certified Application Developer (CAD) preferred
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) preferred.
PREFERRED QUALIFICATIONS- Experience supporting ServiceNow in a federal civilian agency environments
- Experience working within established ServiceNow platform governance models, including architectural review boards, change control, and release management
- Strong understanding of IT Service Management processes, including Incident, Problem, Change, and Request Management
- Experience supporting integrations between ServiceNow and external enterprise systems using IntegrationHub, REST APIs, or middleware platforms
- Experience participating in CMDB related initiatives, including CI modeling, data quality, and integration alignment
- Familiarity with ServiceNow platform analytics, reporting, and dashboard development beyond SPM use cases
- Experience supporting production ServiceNow environments with uptime, stability, and operational support responsibilities
- Strong documentation skills, including technical design documentation and configuration artifacts suitable for audit and knowledge transfer
- Strong Agile delivery experience, including participation in sprint planning, demos, and retrospectives.
- High-quality documentation and communication skills for stakeholder reporting and training.
SECURITY CLEARANCEPublic TrustiTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
