Field Applications Scientist, HID

Work Schedule

Environmental Conditions

Job Description

Field Application Scientist (FAS) – Western North America

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Location/Division-Specific Information:

Location/Division-Specific Information:

Remote – Western North America. Eligible Candidate Locations: California, Arizona, Washington, Oregon, or Nevada. Relocation assistance is NOT provided.  *Must be legally authorized to work in the United States without sponsorship. *Must be able to pass a comprehensive background check, which includes a drug screen.

Discover Impactful Work:

The Field Application Scientist (FAS) is a customer-facing technical expert responsible for providing customer training, technical and application support, and pre-sales support for the HID core product portfolio across Western North America.

This position's primary responsibility is to ensure customers succeed in implementing, using, and optimizing HID products and workflows. The FAS works directly with customers to deliver technical training, troubleshoot applications and workflows, provide post-sales application support, and partner with commercial colleagues on pre-sales activities.

A Day in the Li

fe:

• Deliver customer training on HID products, applications, and workflows through on-site and remote training sessions.
• Provide technical and application support, including troubleshooting customer workflows, technical inquiries, and product performance issues.
• Support pre-sales activities through technical consultation, product demonstrations, presentations, and workflow discussions with prospective customers.
• Provide post-sales application support to help customers successfully implement, adopt, and optimize HID technologies.
• Partner with Sales and other commercial colleagues to provide scientific and technical expertise throughout the customer lifecycle.
• Collaborate with Technical Support, Service, Product Management, and other internal teams to resolve customer needs and improve the customer experience.
• Maintain current knowledge of HID products, applications, workflows, and relevant developments in forensic science and human identification.
• Document customer activities and provide relevant field and customer feedback to internal teams.

Travel

This is a remote, field-based position supporting Western North America. Candidates should reside in California, Arizona, Washington, Oregon, or Nevada to provide effective regional coverage.

The position requirestravel of up to approximately 70% to support customer training, technical and application support, pre-sales activities, product demonstrations, and other customer-facing engagements.

Keys to Success:

Education and Experience

• Bachelor's degree in forensic science, molecular biology, genetics, biochemistry, or a related scientific discipline required.
• 5+ years of experience, or 3 years with an advanced degree, in forensic DNA workflows or a related technical role, including hands-on laboratory experience.
• Demonstrated experience with forensic DNA instrumentation, chemistries, and analysis software.
• Strong technical and troubleshooting skills with the ability to effectively address complex scientific, application, and workflow challenges.
• Strong written and verbal communication skills, including the ability to communicate complex scientific and technical concepts to diverse audiences.
• Strong customer-facing, presentation, and training skills.
• Ability to independently manage multiple customer priorities while working effectively in a remote, field-based environment.
• Willingness and ability to travel up to approximately 70%.
• Residence in California, Arizona, Washington, Oregon, or Nevada.

Preferred Qualifications

• Previous experience providing customer training, technical support, applications support, or scientific field support.
• Experience supporting pre-sales activities, including technical presentations, product demonstrations, and customer workflow consultations.
• Experience working directly with forensic laboratories, government laboratories, law enforcement agencies, or similar customer environments.
• Familiarity with HID products, technologies, and workflows.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards