Logo for Ludi, Inc. - Provider Compensation Management

Client Services Associate

Ludi, Inc. - Provider Compensation Management

Role overview

Qualifications

  • Bachelor’s or master’s degree preferred
  • 2-3 years of healthcare-related experience required; familiarity with physician-hospital contracts strongly preferred
  • Working knowledge of healthcare industry dynamics, particularly provider compensation and contractual structures
  • Strong writing, project management, and time management skills

Responsibilities

  • Assist in client implementations by loading client data into software input formats with accuracy and efficiency
  • Review and assess physician-hospital duty structures and provide recommendations on appropriate mapping within the platform
  • Conduct quality assurance on data loads and other deliverables at the direction of the Senior Director of Implementation
  • Identify opportunities to expand existing client relationships and recommend additional Ludi products and services that align with each client’s needs

Key facts

Hard skills

Other skills

  • Analytical Thinking
  • Organizational Skills
  • Quality Assurance
  • Critical Thinking
  • Communication
  • Detail Oriented
  • Time Management

About the company

Ludi, Inc. - Provider Compensation Management logo

Ludi, Inc. - Provider Compensation Management

Hospitals & Health Care

Ludi is the leader in provider compensation solutions. We partner with healthcare organizations to streamline provider compensation management and performance that reduces costs, promotes efficient care delivery, and fosters more collaborative provider relationships. Ludi offers DocTime®, the most innovative and fully integrated compensation management solution in the industry. DocTime simplifies the complexities of provider compensation, keeping systems aligned with industry evolutions and sharpening the focus on exceptional care delivery. Our approach boosts efficiency, lowers costs, and enhances provider satisfaction. In the evolving healthcare landscape, where cost management and operational efficiency are paramount, Ludi stands as the true innovation for health system executives. We understand the pressure to navigate complex payment compensation models, technology fatigue, and the need to maintain provider morale.

Company details

IndustryHospitals & Health Care
Company size11 - 50

Links

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Job description

The Client Services Associate supports successful client implementations and ongoing account needs within Ludi’s healthcare technology platform.  This role partners closely with the VP of Implementation and VP of Account Management to ensure accurate data loads, quality assurance, contract mapping, and client training support.  The ideal candidate combines healthcare knowledge, analytical thinking, and strong organizational skills to contribute to seamless client onboarding and operational excellence in a fast-paced, early-stage environment.

Key Responsibilities:
  • Assist in client implementations by loading client data into software input formats with accuracy and efficiency.
  • Review and assess physician-hospital duty structures and provide recommendations on appropriate mapping within the platform.
  • Support project work as needed, including help with scout management, product testing, service calls, and physician/approver training.
  • Conduct quality assurance on data loads and other deliverables at the direction of the Senior Director of Implementation.
  • Identify trends during contract review, apply critical thinking, and escalate issues appropriately to senior leadership.
  • Assist the Senior Director of Implementation in coordinating timelines for data loads, QA processes, and client-specific requirements.
  • Identify opportunities to expand existing client relationships and recommend additional Ludi products and services that align with each client’s needs.
  • Partner with the Senior Account Manager to present upsell opportunities, support renewals, and contribute to account growth goals.
  • Remote position, but must be located in the United States
Education, Experience, and Skills
  • Bachelor’s or master’s degree preferred
  • 2-3 years of healthcare-related experience required; familiarity with physician-hospital contracts strongly preferred.
  • Working knowledge of healthcare industry dynamics, particularly provider compensation and contractual structures.
  • Articulate and resourceful communicator comfortable engaging with stakeholders at all organizational levels.
  • Strong organizational skills with meticulous attention to detail, particularly in data accuracy and documentation.
  • Demonstrated critical thinking and ability to identify trends or inconsistencies in contract review.
  • Strong writing, project management, and time management skills.
  • Ability to work independently in a home office environment within a fast-paced, early-stage company.
  • Flexible and adaptable, with the ability to move across functional areas depending on business needs.
  • Experience selling or expanding accounts within hospitals, health systems, or physician groups is preferred.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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