Technical Account Manager - Telecom Networks (m/f/x)

Your mission

• Take ownership of the technical end-to-end project management of assigned customers, from requirements gathering and technical solution design through to successful project delivery and acceptance.
• Lead and coordinate cross-functional project teams consisting of software developers, testers, support and engineering specialists.
• Work closely with internal project partners to develop technical solution concepts and define project roadmaps, taking technical, timeline and customer requirements into account.
• Collaborate closely with engineering and support teams to analyze technical incidents, coordinate troubleshooting activities and ensure successful service delivery.
• Build, maintain and continuously strengthen long-term relationships with customers and strategic partners.
• Provide technical support to customers and contribute to continuous improvements of solutions, processes and services within the department.
• Support the sales team in a technical pre-sales role and contribute to acquiring new customers and strategic partners.
• Translate customer requirements into technical solutions and align them with internal stakeholders and customers.
• Occasional business travel to customers and partners is required.

Your profile

• Completed degree in a technical field combined with relevant professional experience in technical project management, ideally within the telecommunications industry.
• Hands-on experience with Linux/Unix and a strong technical understanding.
• Professional background with a telecom operator, telecom vendor or provider of telecom solutions.
• Good knowledge of modern telecommunications networks, network topologies, IP networking and relevant protocols.
• Experience working with engineering teams on troubleshooting, technical incident analysis and service delivery.
• Ability to analyze technical incidents, develop solution approaches and coordinate the activities required to resolve them.
• Strong communication skills, effectively applied in day-to-day project, customer and stakeholder management.
• A proactive, solution-oriented and detail-focused approach, combined with a structured and independent way of working.
• Confident working with international customers and partners across different cultural and business environments.
• Ability to communicate complex technical topics clearly and work collaboratively with different stakeholders to develop solutions.
• Strong understanding of customer and partner needs, with the ability to translate these into a shared technical project roadmap and align it with all relevant stakeholders.
• Strong presentation, facilitation and negotiation skills.
• Fluent English, both written and spoken; additional languages are an advantage.

Highly Desirable

• Experience with Lawful Interception
• Experience with Data Retention
• Knowledge of regulatory telecommunications solutions
• Knowledge of ETSI standards
• Knowledge of 3GPP standards
• Experience with Core Network, IMS, VoLTE, LTE or 5G

Why us?

• A true international presence: in Germany, Italy and the UK
• Growing at a fast pace, gaining market share over our competitors
• An open and friendly corporate culture, characterized by constructive and cooperative relationships
• A flexible working time model that can be adapted to individual needs