Customer Support - Bilingual Portuguese

This is a remote position.

• Provide information about the products and services
  
• Troubleshoot and resolve product issues and concerns
  
• Document and update customer records based on interactions
  
• Maintain detailed and current knowledge of the company's products and services
  
• Handle customer inquiries and complaints
  

Requirements

• Ability to build rapport with clients
  
• Ability to prioritize and multitask
  
• Positive and professional demeanor
  
• Excellent written and verbal communication skills
  
• Have a quiet place to work without noise or distractions
  

• Be a United States resident
  
• Must be 18 years of age or older
  
• High School Diploma or Equivalent
  
• Pass Background Check
  
• Pass Drug Screening
  
• Bilingual in Portuguese
  

• Desktop/Laptop with Windows 10 or higher
  
• USB Noise Canceling Headset
  
• Hardwired to Internet
  
• Smartphone
  

• Competitive pay (based on experience and performance)
  
• Semi-Monthly pay schedule — paid on the 13st and 27th of each month
  
• Flexible work-from-home environment
  
• Paid training and support
  
• Supportive and team-oriented work culture
  
• Opportunities for growth and advancement
  

California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin

Benefits