Technical Sales Manager

We're looking for a commercially minded professional who can help customers solve complex supply chain challenges and maximise the value they achieve from our solutions.

In this role, you'll work alongside our Business Development team to develop new business, shape customer solutions, build compelling value propositions, and support customers in realising value. Once customers are onboarded, you'll become a trusted commercial partner, identifying opportunities for growth and supporting account retention and expansion. You'll work closely with Customer Success throughout implementation and beyond to ensure customers receive value from our solutions.

📍 Location: We are open to candidates based anywhere within the US, with remote working available within this country.

Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions.

Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide.

Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.

Why SkyCell?

🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.

🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What You'll Do:

This is a highly cross-functional role combining solution development, account growth, customer engagement, and strategic relationship management.

Grow Existing Customers

• Build trusted, long-term relationships with assigned customers and understand their evolving needs

• Conduct regular business reviews, identify opportunities for growth, and support account retention

• Drive expansion through new use cases, geographies, products, and business units

• Work closely with Customer Success to support successful implementation, customer satisfaction, and value delivery

• Develop strong customer advocacy and references

Support New Business

• Partner with Business Development on strategic sales opportunities

• Understand customer challenges and translate them into effective solutions and compelling value propositions

• Build business cases that demonstrate the value of SkyCell's solutions

• Engage stakeholders across operations, procurement, quality, and supply chain functions

• Coordinate with Product, Pricing, and Commercial teams to develop solutions that meet customer needs

What Success Looks Like:

• Revenue growth across new and existing customers

• Strong customer retention, satisfaction, and advocacy

• Expansion within strategic accounts

• Effective collaboration across Sales, Customer Success, Product, and Commercial teams

• Trusted relationships with customers and internal stakeholders