Technical Support Engineer-PACS

• 30+ days ago

DeepHealth

Role overview

Responsibilities

Provide expert support for users
Troubleshoot issues
Work closely with cross-functional teams to resolve incidents
Maintain high service quality

Key facts

Remote from: Massachusetts (USA)
Full time
Technical Support Engineer
English

Hard skills

Other skills

Troubleshooting (Problem Solving)
Communication
Teamwork

About the company

DeepHealth

Digital Health
SME
201–500

DeepHealth is RadNet's AI-powered health informatics subsidiary, created to empower breakthroughs in care delivery. The heart of its portfolio of solutions, the DeepHealth OS, is a cloud-native operating system that orchestrates all data to drive value across the enterprise. DeepHealth aims to elevate the role of the radiologist, beyond radiology and across the entire care pathway. It empowers all users across the care continuum with personalized workflows to make work easier and more meaningful. DeepHealth leverages advanced AI technologies in breast, lung, prostate, and brain health, as well as operational efficiencies to create end-to-end efficiency across the enterprise.

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Job description

Job Summary

The Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.