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Account Manager

ReWorks Solutions

Role overview

Qualifications

  • 3–5 years of experience in Account Management, Client Success, or similar client-facing role
  • Experience within BPO, staffing, recruitment, healthcare, or professional services
  • Strong communication and relationship-building skills
  • Excellent organizational skills

Responsibilities

  • Manage a portfolio of client accounts and build long-term relationships
  • Act as the main point of contact for clients and contractors
  • Resolve client and contractor queries and escalations professionally
  • Coordinate closely with internal teams to ensure smooth service delivery

Key facts

Hard skills

Other skills

  • Problem Solving
  • Organizational Skills
  • Communication
  • Detail Oriented
  • Time Management
  • Microsoft Office
  • Relationship Building
  • Open Mindset

About the company

ReWorks Solutions logo

ReWorks Solutions

Outsourcing & Offshoring

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Company details

IndustryOutsourcing & Offshoring
Company size11 - 50

Links

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Job description

Description

Job Title: Account Manager

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: R33 500 - R35 000

We're looking for a relationship-driven Account Manager who thrives in a fast-paced environment and enjoys building strong, long-term client partnerships.

This role is ideal for someone who can confidently manage multiple client accounts, coordinate with internal teams, resolve challenges proactively, and ensure both clients and contractors receive an exceptional experience

Requirements

What You'll Be Doing

  • Manage a portfolio of client accounts and build long-term relationships.
  • Act as the main point of contact for clients and contractors.
  • Resolve client and contractor queries and escalations in a timely, professional manner.
  • Coordinate closely with internal teams to ensure smooth service delivery.
  • Monitor account performance and maintain accurate client records.
  • Follow up on outstanding actions and ensure tasks are completed through to resolution.
  • Identify opportunities to strengthen client relationships and improve the overall client experience.
  • Work across multiple systems while maintaining accuracy and attention to detail.

What We're Looking For

  • 3–5 years of experience in Account Management, Client Success, Customer Success, or a similar client-facing role.
  • Experience within BPO, staffing, recruitment, healthcare, or professional services is highly preferred.
  • Proven ability to manage multiple client accounts simultaneously.
  • Experience handling client and contractor issues with a solution-focused approach.
  • Strong communication and relationship-building skills.
  • Excellent organizational skills with the ability to prioritize competing tasks.
  • A proactive mindset with strong follow-through and accountability.
  • Comfortable working independently in a remote environment.

Software & Tools

Training will be provided, so previous experience with every platform isn't essential. However, experience with the following would be an advantage:

  • Zoho CRM
  • Google Workspace
  • Microsoft Office
  • Hubstaff
  • AI productivity tools

Technical Requirements

  • Strong digital literacy and the ability to learn new CRM, reporting, recruitment, and workflow systems quickly.
  • Comfortable working across multiple platforms while maintaining accurate client and contractor records.
  • Reliable internet connection and a professional home office setup.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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