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Customer Success Manager - Southwest Europe

Role overview

Qualifications

  • Experience in customer success management
  • Ability to work closely with customers on site
  • Strong communication skills
  • Knowledge of sport tracking solutions

Responsibilities

  • Assist commercial customers in planning and execution of operations
  • Ensure on site staff are fully educated on software and tools
  • Build a community of operators through events and workshops

Key facts

  • Remote from: Europe
  • Full time
  • Customer Success Manager
  • English

Hard skills

Other skills

  • Training And Development
  • Communication
  • Collaboration
  • Problem Solving

About the company

Trackman logo

Trackman

Sports & Athletics

Since 2003, TrackMan has been on the forefront of providing reliable performance data solutions and industry-leading innovation to customers all over the world. Our products are used by professional and amateur athletes in a broad spectrum of sports, ranging from the popular segments of golf, baseball, and tennis, to more unique disciplines like the Olympic Game's hammer throw and shot put. TrackMan’s proprietary, radar-based technology drives the next generation of performance analysis and statistics. Not only does the TrackMan provide a seamless user experience across multiple devices, but TrackMan’s data is also instantly displayed for analysis or entertainment purposes. Being it for gaming or performance purposes, any player now has the possibility to unleash his/her full potential through our technology. Golf TrackMan is the choice of the golf industry's top players, coaches, club fitters, and equipment manufacturers. TrackMan is also used by the world's largest broadcast companies from the Golf Channel to BBC, and CNN World. With a more interactive experience for viewers and players, TrackMan improves all levels of play, from the pros to the weekend golfer. Baseball We work with the best in baseball, including every MLB team, many of the top Japanese and Korean professional teams, dozens of the best NCAA teams, and all of the leading US amateur baseball organizations. Now, players at all levels can measure, evaluate, and interact like the pros. Careers We know that great people make great products. At TrackMan, we believe that diversity in perspective and background are the key to spark innovation. With a focus on the customer’s experience, integrity in our daily work, and collaboration with our team we create an atmosphere that’s fun and exciting to work in. That’s why we try to hire people based on those values, and that's also why our organization represents people from many different continents, making TrackMan a global and diversified company.

Company details

Company typeSME
IndustrySports & Athletics
Company size501 - 1000

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Job description

Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this position.

At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. This is why we are looking for an experienced and highly motivated, Customer Success Manager for our Golf Driving Range & Commercial Indoor customers in Southwest Europe.

Are you our new Customer Success Manager for Trackman Golf?


You will work closely with the global product owner for Range, Indoor Golf, sales representatives, marketing team, and customers. Your main responsibilities will be to (1) assist our commercial customers in planning and execution of successfully launch & operations (2) ensure that all on site staff are fully educated on the use of the software, and Administrative Tools. (3) Build our community of operators through regular events and workshops

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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