Manager Information Technology Division

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

As an Information Technology Division Manager, you will manage caregivers within the assigned area and hold them accountable for the deliverables and standards of a high-performing team. In this role, you will promote continued education, training and professional development for department staff, communicate appropriate corporate compliance standards and procedures, supervise teams, administer performance reviews and evaluations, provide staff counseling and support professional growth. You will manage, organize and plan team activities, provide input into the department IT technology plan and ensure team goals and objectives are achieved. You will also partner with the product director and collaborate with teams to ensure successful delivery of work while providing feedback to support the product director in advising customer strategy for the respective services. This position carries budgetary and human resource responsibilities for the team.

A caregiver in this role works remotely from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:  

• Supervise team(s) and administer performance reviews and evaluations, staff counseling, etc. for assigned staff.
• Accountable for documenting and maintaining departmental operational policies and procedures.
• Accountable for managing contractors as part of squads in support of financial stewardship.
• Responsible for budget management of team in support of financial stewardship.
• Lead all human resources responsibilities for assigned staff.
• Promote the continued education, training, and development of staff.
• Communicate appropriate corporate compliance standards and procedures for all employees.
• May deliver work solutions and deliverables as part of a squad.
• Support the execution of agile practices throughout squads in partnership with Domain Advisor
• Responsible for overall employee engagement and professional development across respective squads.
• Provide leadership to direct and indirect reports.
• Responsible to build operating and capital budgets, review finances on a monthly basis, disclose reasons for variances to leadership, drive efficiencies in the business, and achieve all financial goals.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's degree in Computer Science, Management Information Systems or Business Administration or related field and four years of functionally related technical experience leading people, process, or technology
• OR four years of functionally related technical experience leading people, process, or technology and additional two years of leading people may offset the degree requirement
• Demonstrated ability to work in a fast-paced environment and be flexible and agile to meet business objectives
• Demonstrated experience with financial budget planning, managing, analysis and reporting
• Experience in understanding human resources practices to include recruitment and retention conflict resolution and group dynamics
• Leadership skills

Preferred qualifications for the ideal future caregiver include:  

• Applicable certifications within healthcare and information technology (PMP, CPHIMS)
• For Information Technology Division caregivers, ITIL Foundations certification is preferred

Physical Requirements:

• This position requires frequent sitting and use of telephone and personal computer.
• Frequent talking and listening when giving instructions and explanations is required.
• The position must be available after hours for support by pager and computer dial-in.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.