Support Technician (Sun-Thurs 2pm - 11pm EST)

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cyber security, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. 

Our mission is to take away technology headaches allowing our clients to focus on their core business. 

Working hours: Sunday - Thursday 2:00pm – 11:00pm EST

This is a full-time position that may involve rotating on call schedules during holidays with other engineers.

Location requirements: Remote, work from home in the United States. Open to nationwide as long as you're willing to work the assigned schedule above.

Why this job is exciting

No two days are alike at an MSP! As a Support Technician you'll engage with our client to understand their technology needs, propose solutions, and ensure the smooth operation and security of their IT infrastructure. You will be accountable for a variety of administrative duties including fielding customer questions, maintaining customer information, and data entry management. 

Who you are

Proactive and independent IT technical expert who performs a variety of IT technical tier I and II support responsibilities, requiring a thorough working knowledge of server and network troubleshooting. You are a skilled communicator on all levels. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.  

You know how to: 

• Communicate regularly with our clients and their teams to understand their technology needs and concerns.
• Analyze information, identify current and potential  problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.

You have skills in the following technologies:

• Knowledge of computers, servers, and networks including firewalls, network diagnostics, VLAN configuration, IP issues, VMWare.
• Knowledge of the following software and hardware:

• Microsoft Products (Windows Server 2012 -present, Windows 10, Azure, SharePoint, Office 365, etc.)
• VMWare

• Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)

Knowledge of the following list below are desired:

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• PCI (Payment Card Industry) Compliance.
• Understanding of DHCP, DNS, and IP protocols.

Pay and Benefits 

This is a full-time position located in the United States. 

Estimated Starting Salary/Wage Range: Starting at $25/hr - $27/hr, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.) 

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:  

• Four weeks of annual accrued PTO   
• Seven paid national holidays  
• Medical, dental, vision options   
• Company-paid life insurance, short and long-term disability  
• Voluntary benefits such as critical illness and accident  
• Voluntary Legal Shield and identity theft protection   
• Discretionary annual 401k match plan  

• Generous employee referral bonus plan  
• Employee Assistance Program  
• Access to over 90,000+ courses in ADP My Learning   
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license  
• Eligible to apply for NexusTek Technical Academy or Leadership Academy  

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process

Below is our typical interview process for this role:

Application Stage - Thanks for showing interest with your application!

Screening Stage - Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory 20 minute screening

Interview Stage – We’ll dive into your experience more in depth

• 30 minute interview with the hiring manager

• One Hour technical interview with hiring manager and direct manager.
• References: 3 professional references with at least one being someone who directly managed you 
• You are welcome to request additional conversations with team members you didn’t get to meet during the process 

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP⟨=en_US