Remote Operations Center Supervisor

Remote Operations Center Supervisor

Job Description

Department: Engineering

Job Status: Full-Time

FLSA Status: Salary, Non-Exempt          

Reports To: Remote Operations Center Manager

Amount of Travel Required: < 25%

Work Schedule: Day

Positions Supervised: Remote Operations Center Specialists

AIP Level: 6

POSITION SUMMARY:

The Remote Operations Center (ROC) Supervisor provides leadership and operational oversight of Dynamis’ 24/7 Remote Operations Center ensuring uninterrupted monitoring, performance assurance, and remote operability of the Dynamis mobile gas turbine fleet. This role manages a team of ROC Engineers responsible for real time system surveillance, incident response, and customer coordination, serving as the primary link between real time operations and Product Support Engineering (PSE).

The ROC Supervisor plays a pivotal role in ensuring operational excellence, driving standardization across shift operations, and supporting the integration of new telemetry technologies under the “Orbit” initiatives. The successful candidate will be process driven, technically astute, and capable of leading a growing team in a high reliability environment.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may")

• Lead and coordinate daily activities of ROC Specialists to maintain 24/7 operational coverage.
• Ensure timely, accurate monitoring and documentation of all events through company ticketing and reporting systems.
• Establish and maintain standardized shift handover and escalation procedures.
• Foster a culture of operational discipline, accountability, and continuous improvement.
• Monitor system performance trends across the fleet and proactively identify issues requiring escalation to PSE or field support.
• Maintain oversight of real time telemetry dashboards.
• Validate that incidents are appropriately logged, categorized, and closed within SLA targets.
• Develop and maintain structured onboarding and competency programs for ROC Specialists.
• Conduct recurring training on remote operations tools, alarm management, and safe remote control of gas turbine units.
• Review operational data, KPIs, and ticket metrics to ensure high performance and identify optimization opportunities.
• Support development and continuous improvement of ROC procedures, SOPs, and escalation workflows.
• Serve as the primary liaison between the ROC, Product Support Engineering, and Controls Engineering teams.
• Participate and facilitate Root Cause Analysis, fleet reviews, reliability discussions, and outage post mortems.
• Support development and deployment of new telemetry and automation initiatives.
• Performs other related duties as assigned to assist with successful operations and business continuity.