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Program Manager

Sharpsmart UK

Role overview

Qualifications

  • Proven track record managing complex TWM customer accounts or similar sector partnerships.
  • Strong commercial acumen with ability to model savings, margin, and ROI.
  • Ability to build senior stakeholder relationships and navigate NHS/ICB governance structures.
  • Familiarity with clinical waste, infection control, or healthcare service environments preferred.

Responsibilities

  • Own the success of the Kent contract through strategic upsell, operational efficiencies, and consultative project delivery.
  • Build strong and embedded relationships across six NHS Trusts — from department heads to frontline users.
  • Lead contract governance, performance reviews, and stakeholder engagement plans.
  • Translate insight into deliverable initiatives that improve safety, efficiency, sustainability, compliance, and education.

Key facts

Hard skills

Other skills

  • Business Acumen
  • Collaboration
  • Accountability
  • Relationship Building

About the company

Sharpsmart UK logo

Sharpsmart UK

If you could make your healthcare facilities even safer - would you? From peer-reviewed sharps containers to waste minimisation systems and tailored collections, Sharpsmart’s safety-driven solutions have helped healthcare facilities across the UK to: • Protect staff and patients • Reduce CO2 emissions • Meet sustainability targets • Prevent and contain infection • Stay compliant • Reduce costs Part of the Daniels Health group which has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa; Sharpsmart is widely regarded as a leader of innovation in the clinical waste space. Our flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world. Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of clinical waste. Find out more at: www.healthcarewaste.sharpsmart.co.uk

Company details

Company typeSME
Company size201 - 500

Links

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Job description

This role leads the strategic contract management of Sharpsmart’s largest NHS contract, spanning six Trusts in the Kent Consortium.

 The post-holder will act as a commercial partner to the NHS, responsible for delivering outstanding customer outcomes, driving operational and margin improvement, and strengthening relationships at every stakeholder level — from Portering to Executive.

The Program Manager will coordinate with internal specialists, field services, and the account coordination team to ensure high-performing delivery, account stability, and strategic positioning for contract renewal and growth.

*This a maternity cover role - 9-12 months duration.


What will you do?
  • Own the success of the Kent contract through strategic upsell, operational efficiencies, and consultative project delivery.
  • Build strong and embedded relationships across six NHS Trusts — from department heads to frontline users.
  • Lead contract governance, performance reviews, and stakeholder engagement plans.
  • Translate insight into deliverable initiatives that improve safety, efficiency, sustainability, compliance, and education.
  • Prepare and position Sharpsmart for contract renewal in 3 years, securing long-term continuity and value.
  • Lead monthly audits across all six Trusts to identify risks and opportunities for value creation.
  • Own and deliver monthly contract reviews with each Trust and the overarching consortium body.
  • Engage actively with subcontractors to explore and implement innovative solutions and service enhancements.

    • What are your key responsibilities?
  • Stakeholder Management
  • Ongoing Auditing & Insight
  • Contract Reviews
  • Project Road-mapping
  • Service Coordination
  • Performance Monitoring
  • Savings & Margin Uplift
  • Retention & Growth
  • Standard Proposal Development
  • Innovation & Subcontractor Engagement

    • What are we looking for?
  • Proven track record managing complex TWM customer accounts or similar sector partnerships.
  • Strong commercial acumen with ability to model savings, margin, and ROI.
  • Ability to build senior stakeholder relationships and navigate NHS/ICB governance structures.
  • Familiarity with clinical waste, infection control, or healthcare service environments preferred.
  • Collaborative and self-directed with high levels of ownership and accountability.

    • At Sharpsmart, we're on an exciting journey as we continue to grow, innovate and strengthen our position as the UK's leading healthcare waste management partner.

    You'll join a business that values collaboration, accountability and continuous improvement, with opportunities to make a genuine impact for customers, colleagues and the healthcare sector.

    One Team. One Customer. One Purpose.

    Ready to build trusted partnerships, create value and help shape the future of healthcare services? We'd love to hear from you.

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
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