Director of Hotel Systems | PM Hotel Group | Chevy Chase, MD

What You’ll Do:

The Director of Systems is a senior leadership role responsible for the strategic oversight, day-to-day administration, and vendor/supplier relationships of all core technology platforms used across the hotel management company's portfolio. This position ensures that critical business systems operate reliably, are continuously optimized, and are properly supported — enabling seamless operations across finance, procurement, reporting, and expense management functions. The Director leads a small, dedicated team and serves as the primary point of contact between the organization and its technology providers.

Key Responsibilities:

System Oversight & Administration

• Provide oversight and administrative management of all enterprise-wide systems, including the business intelligence (BI) platform and its multiple reporting interfaces, accounting software, online purchasing and payment platform, and expense reporting platform.

• Ensure system availability, data integrity, and performance across all platforms, proactively identifying and resolving issues before they impact operations.

• Define and enforce system governance standards, user access controls, and data security protocols in alignment with company policy.

• Oversee system implementations, upgrades, and integrations, coordinating across departments to minimize disruption.

• Maintain comprehensive documentation of system configurations, workflows, and procedures.

Supplier & Vendor Relations

• Serve as the primary relationship owner for all technology vendors and software suppliers, managing contracts, service agreements, and renewals.

• Evaluate vendor performance against SLAs, escalating issues and negotiating resolutions as needed.

• Lead vendor selection processes for new or replacement platforms, including needs assessment, RFP development, and stakeholder presentations.

• Identify opportunities to consolidate, renegotiate, or optimize vendor agreements to reduce cost and improve service quality.

Business Intelligence & Reporting

• Administer and continuously improve the company's BI platform, ensuring dashboards, reports, and interfaces meet the needs of executive, operational, and property-level stakeholders.

• Partner with finance, operations, and leadership teams to develop new reporting capabilities and data-driven insights.

• Manage user provisioning, training, and support for all BI platform interfaces.

Financial Systems

• Oversee the administration of the company's accounting software, ensuring proper configuration, chart of accounts alignment, and integration with other platforms.

• Administer the online purchasing and payment platform, managing vendor setup, approval workflows, and compliance with procurement policies.

• Oversee the expense reporting platform, including policy configuration, reimbursement workflows, and integration with payroll and accounting systems.

Team Leadership

• Lead, mentor, and develop the internal systems support team, setting priorities, managing workloads, and fostering a culture of service and continuous improvement.

• Establish and monitor team performance metrics including helpdesk responsiveness, resolution times, and project delivery.

• Identify training and professional development opportunities to keep the team current with evolving technologies.

Strategic Planning & Cross-Functional Collaboration

• Partner with senior leadership to develop and execute a systems roadmap aligned with the company's operational and growth objectives.

• Act as a trusted advisor to department heads on technology capabilities, limitations, and opportunities for process improvement.

• Evaluate emerging technologies and industry trends to inform future investment decisions.

Where You’ve Been:

Education

• Bachelor's degree in Accounting, Management Information Systems (MIS), Business Administration, or a closely related field required.

• Advanced degree or relevant professional certifications (e.g., CPA, CMA, PMP, or technology certifications) a plus.

Experience

• 5+ years of progressive experience in a systems administration, financial systems, or technology operations role, preferably within the hospitality, hotel management, or multi-unit real estate industry.

• Demonstrated experience managing or supporting business intelligence platforms, accounting software, procurement/purchasing systems, and expense management platforms.

• Proven track record of managing vendor relationships and technology contracts.

• Prior experience supervising or leading a team.

Skills & Competencies

• Strong understanding of accounting principles and financial operations, with the ability to bridge the gap between finance and technology.

• Proficiency with business intelligence and data visualization tools; experience with hotel industry platforms (e.g., ProfitSword, Opera, Sage Intacct, Avero, Concur, Birchstreet, or similar) preferred.

• Excellent analytical and problem-solving skills with keen attention to detail.

• Strong project management abilities; capable of managing multiple initiatives simultaneously.

• Effective communicator with the ability to translate technical concepts for non-technical stakeholders.

• High degree of professionalism, integrity, and discretion in handling sensitive financial and operational data.

When You’re Here:

This is primarily a remote role. Occasional travel to hotel properties or vendor sites may be required. Standard business hours apply, with flexibility expected during system implementations, upgrades, or critical issue resolution.

We offer a competitive benefits package including health, dental, and vision insurance, 401(k) with company match, paid time off, and professional development support.

Salary Range: $135,000–$165,000 annually, commensurate with experience and qualifications.