Director, Product Management (PrintOps)Pharos | US RemoteHere's what you'd actually be stepping into: an established product, two new markets it hasn't reached yet, and no one left who can tell you why it behaves the way it does. Some people need that explanation handed to them. Others go dig it up themselves. This role is for the second kind.About Pharos
Pharos Systems International is the leader in PrintOps, the integrated, user-centric, and cloud-native approach to managing printing and the infrastructure and operations behind it. Pharos' modern print management software empowers enterprises to reduce costs, strengthen security, and support today's hybrid workforce with simple, reliable, and scalable printing solutions. Trusted by thousands of organizations, including many of the world's largest Fortune 500 companies, Pharos has helped eliminate print servers, cut millions in print-related spend, and accelerate the transition to cloud-based infrastructure. Headquartered in Rochester, NY, Pharos has been delivering innovative print management solutions and measurable ROI since 1992.
Our flagship product already runs inside a large, established customer base, which means it carries real history, real workarounds, and a level of hidden complexity that isn't written down anywhere. We're also pushing it into new markets it hasn't served before, without losing the trust of the customers who already rely on it every day. That combination, protecting what works while extending what's possible, is exactly why this role exists.
What This Role Is
This role owns the full product loop for one of Pharos's most established product areas: understanding how it actually works today, bringing its capabilities under control, deciding what to build and what to explicitly leave alone, and making sure Engineering and the rest of the company are working from the same understanding you are.
You'll work directly with enterprise customers, including the conversations where the answer is no, and you'll set direction across customer commitments, technical constraints, and two new markets at once, without letting the loudest voice in the room decide the roadmap for you.
You'll also use AI as a normal part of how you work: discovery, synthesis, competitive research, epic drafting, documentation, not as a novelty, but as how the work actually gets done, in a fast loop with Engineering that doesn't wait on oversized specs.
What You Will Own
- The model of how this product actually works, and keeping it current as you learn more.
- A visible roadmap where every item has a reason, an owner, and a real answer for what Pharos is and isn't doing.
- The path from a raw signal (a support ticket, a sales request, a customer complaint) to a decision someone can act on.
- Direct conversations with enterprise customers, including the ones where the answer is no.
- The translation of product direction into work Engineering can actually build and verify against.
- Making sure Sales, Support, Customer Success, Services, and Marketing know what changed and why, not just that it changed.
What a Strong Background Looks Like
- You've owned a mature, complicated product, one with real history, real workarounds, and a real customer base, not just a green-field build.
- You've sat across the table from enterprise customers directly: discovery calls, pilots, advisory relationships, the uncomfortable ones included.
- You've turned a messy customer or market need into something Engineering could actually build against, and stuck around to see what happened after.
- You've made a complex product simpler, more consistent, or easier to reason about, not just added more to it.
- You reach for AI as a normal part of how you think through a problem, not as a novelty.
Not a good fit if…Strong fit if…You're looking to build and lead a team starting now.
You've only ever built new products from a blank sheet, and haven't lived inside a mature, tangled one.You dig until you actually understand a confusing system before you trust your own call on it.
You're also comfortable making the next decision before that understanding is complete.
What We Offer
- Compensation: $145,000 - $150,000 base salary + Bonus
- Location: US Remote. You must live in, and be eligible to work in, the United States.
- Medical and dental coverage, 401(k), flexible hours, and PTO
- Recognized as a Great Benefits employer by Mployer
- Named a Top Place to Work by USA Today
If this sounds like the shape of work you're already good at, we'd like to hear from you.
Equal Opportunity Employer: Pharos is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, genetics, disability, age, veteran status, or any other protected characteristic under applicable federal, state, or local laws. www.pharos.com
