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Medical Record Abstraction VA - ODL

Role overview

Qualifications

  • Previous experience in medical records, medical documentation, healthcare administration, medical data entry, medical billing, insurance verification, or a related healthcare role.
  • Strong attention to detail and ability to identify missing or inconsistent information.
  • Comfortable reviewing medical records and healthcare documentation.
  • Strong written English and comprehension skills.

Responsibilities

  • Access and organize client-provided medical records.
  • Review records such as ER reports, physician notes, diagnostic reports, therapy records, operative reports, and medical-legal evaluations.
  • Run individual records through the client's AI summarization tool.
  • Assemble summarized information into structured encounter notes.

Key facts

Hard skills

Other skills

  • Detail Oriented
  • Spreadsheets
  • Communication
  • Time Management
  • Problem Solving

About the company

HelpSquad logo

HelpSquad

Customer Experience & Contact Centers

HelpSquad Health gives healthcare providers the support they need to run smoother, respond faster, and care better, without the overhead. Our HIPAA-compliant virtual assistants are available 24/7 to handle patient calls, chats, emails, texts, and even social media messages, so nothing slips through the cracks. We take care of appointment scheduling, insurance verification, EHR data entry, and patient FAQs, all while using secure, integrated systems that work with your existing tools. You’ll get real-time lead notifications, a dedicated account manager, and a team trained specifically in healthcare support. Whether you're a solo practice or a growing network, HelpSquad helps you streamline operations, improve patient experience, and free up your in-house team to focus on care. HelpSquad's professionally trained live chat agents offer real-time, 24/7 support to your customers by responding to their website chats, SMS text messages and Facebook messages around the clock.

Company details

IndustryCustomer Experience & Contact Centers
Company size51 - 200

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Job description

This is a remote position.

We are looking for a Medical Records Abstraction VA to support workers’ compensation case documentation.

The role involves reviewing patient medical records from multiple sources, organizing and renaming files, using an AI-powered summarization tool, reviewing the generated summaries for accuracy, and assembling the information into structured encounter notes.

Records may include ER visits, treating physician reports, diagnostic reports such as MRIs, therapy records, operative reports, and medical-legal evaluations.

This is a documentation and data abstraction role, not a clinical role. The VA will follow established templates and workflows.

If abstraction volume does not fill the full 20 hours per week, the VA may also assist with referral research.

Key Responsibilities

Access and organize client-provided medical records.

Rename and organize files according to the client's naming and filing conventions.

Review records such as ER reports, physician notes, diagnostic reports, therapy records, operative reports, and medical-legal evaluations.

Run individual records through the client's AI summarization tool.

Review AI-generated summaries against the original records and identify inaccuracies, missing information, or inconsistencies.

Assemble summarized information into structured encounter notes.

Organize documentation by body part and injury according to the client's workflow.

Apply the appropriate standard template based on the claim type.

Document operative reports separately when required.

Identify and flag missing records or incomplete documentation.

Maintain clean, accurate, and consistently formatted records.

Keep all patient and client information within the designated client-provided environment.

Follow the client's documentation, security, and quality-control procedures.

Make corrections based on client feedback and QC findings.

When abstraction volume is below 20 hours per week, assist with referral research after completing cross-training.


Requirements

Previous experience in medical records, medical documentation, healthcare administration, medical data entry, medical billing, insurance verification, or a related healthcare role.

Strong attention to detail and ability to identify missing or inconsistent information.

Comfortable reviewing medical records and healthcare documentation.

Strong written English and comprehension skills.

Excellent data-entry and documentation skills.

Comfortable working with spreadsheets, digital files, databases, or healthcare systems.

Able to follow detailed templates and established workflows.

Comfortable using AI-assisted tools while independently verifying the accuracy of the output.

Able to handle repetitive documentation work while maintaining accuracy.

Comfortable working independently after training and incorporating QC feedback.

Reliable internet connection and a suitable work-from-home setup.


Preferred Qualifications

Experience with workers' compensation documentation.

Experience with medical records abstraction.

Experience reviewing physician notes, diagnostic reports, therapy notes, operative reports, or medical-legal reports.

Experience with EMRs/EHRs or medical documentation systems.

Experience with medical billing or claims documentation.

Experience using AI tools for documentation, summarization, or data processing.

Experience with provider research, referral coordination, or insurance verification.


Benefits

Compensation & Payments

Competitive hourly rate

On-time payments, every time

Payments processed via Wise

Training & Support

Direct client training provided — you are never thrown in blind

Dedicated Account Manager as your point of contact

Stable, long-term placement with a growing U.S.-based company

Exposure to a wide range of modern SaaS platforms

Potential for increased responsibilities as the company scales

Tenure recognition for long-term team members

Clear escalation paths — you always know who to go to

Work Environment

100% remote — work from home

U.S.-based company with structured operations

Stable, long-term account placements (not gig-style work)

Supportive team culture across all accounts

Growth & Experience

Build your U.S. industry experience

Exposure to multiple practice types and platforms

Potential for increased hours or additional accounts based on performance

Strengthen your resume with verified, legitimate U.S. client experience

Recognition

Tenure recognition for long-term team members

We value loyalty and recognize those who grow with us


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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