Coordinator - Sportsbook CRM

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates with a passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

As a vital member of the Sportsbook CRM team, you'll help expand Hard Rock Digital's business across multiple jurisdictions. Working hand in hand with the product, marketing, commercial, operations, data and regulatory teams, you will combine your outstanding knowledge of the online gaming customer and experience to play a leading role in driving forward the future growth and direction of the business.

Responsibilities for this role include:

• Execute customer conversion, retention and reactivation messaging and engagement strategies

• Coordinate both pre-planned and real-time messaging to align with customer needs and business objectives

• Handle the day-to-day execution of messaging content to ensure quality and consistency

• Review and validate all copy and graphic materials for accuracy and quality upon receipt

• Ensure all marketing and promotional materials are accurately and timely deployed to meet established deadlines