P&C Design and Change Management Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: 

The P&C Design and Change Management Specialist ensures that P&C transformation initiatives — Workday enhancements, process redesigns, and digital rollouts — are genuinely adopted across IRC's global workforce, not just technically delivered. This role owns the people-readiness side of transformation: understanding who's affected, how ready they are, what could go wrong, and how to address it before it does.

Working closely with the Training & Learning Delivery Specialist, Business Analysts, and P&C Partners, this role designs the change management approach for every initiative and embeds it from day one — from stakeholder impact assessments through go-live readiness and post-launch adoption tracking. The findings from this role directly feed the training design work led by the Training & Learning Delivery Specialist, ensuring training is built on a real understanding of who needs what.

Major Responsibilities: 

Change Management

• Design and execute structured change management plans and approaches for assigned P&C transformation initiatives, applying recognized methodologies such as ADKAR or Prosci, using templates and planning tools needed to do this consistently across projects

• Design and conduct stakeholder impact assessments at the start of every initiative, using a repeatable approach that captures affected populations, scale of change, adoption risks, and readiness gaps

• Develop stakeholder engagement plans for each initiative, determining the right messages, channels, and timing for each audience

• Build and execute communication plans for transformation initiatives, drafting audience-appropriate content in coordination with the Transformation & Digital Delivery Manager and relevant P&C teams

• Identify and proactively manage change resistance, developing approaches to address blockers and escalating significant risks with clear recommendations

• Establish change readiness checkpoints ahead of go-live, using tools and criteria to assess whether affected teams are prepared before launch

• Define and track adoption readiness metrics, identifying where adoption is lagging and recommending targeted interventions

• Identify and document change risks as part of regular project governance, with clear recommendations

Partnership & Knowledge Management

• Partner closely with the Training & Learning Delivery Specialist to ensure stakeholder impact assessments and readiness findings directly inform training design and sequencing

• Document change approaches, decisions, and lessons learned, contributing to the team's shared knowledge base

• Conduct post-implementation reviews on change effectiveness for every major initiative

• Stay current on change management best practices and organizational readiness approaches

Job Requirements:

Work Experience

• 3–5 years of experience in change management or P&C/HR transformation roles

• Demonstrated experience executing structured change management on P&C technology or business transformation projects

• Experience using or adapting change management tools, templates, or frameworks

• Solid working knowledge of Workday from an end-user or project delivery perspective is a strong advantage

• Change management certification (Prosci, CCMP, or equivalent) is an advantage

• Experience in a complex, matrixed organization preferred

Demonstrated Skills and Competencies

• Solid working knowledge of change management methodologies (ADKAR, Prosci, or equivalent), applied practically

• Clear and adaptable communicator across audiences, from frontline users to senior stakeholders

• Data-aware: able to define readiness and adoption metrics, interpret findings, and recommend action

• Skilled at identifying and addressing resistance and readiness gaps

• Comfortable executing established methodology with precision and consistency, while identifying gaps or improvements to flag upward

Working Environment:

Standard office working environment with the ability to work remote 2-3 days per week

This is a remote position open to internal candidates based in countries where IRC operates who have the right to work in their location. Successful candidates will be hired on a local employment contract and according to local salary scale.

This role is open to candidates located and with the right to work in Kenya, Lebanon, and Columbia.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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