VIP HOST

Company Description:

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

Key Responsibilities

• Key Account Relationship Management: Ensure comprehensive account management and first-class service for VIP clients throughout their entire engagement with the company.

• Direct and Proactive Communication: Build long-term relationships through inbound support and personalized outbound channels (calls, messages, individual offers, and reactivation campaigns).

• Player Data Analysis and OSINT: Conduct open-source intelligence analysis and regional research to gather key player data, supporting local market initiatives and field team tasks.

• Bet and Bonus Processing: Directly issue personalized bonuses without intermediaries, handle manual bet processing, and fulfill individual betting requests.

• Behavioral Analysis and Player Economics: Track player activity, preferences, and economic performance to shape individualized engagement strategies, leveraging in-depth knowledge of sportsbook and casino products.

• Data-Driven Strategy: Use Tableau and custom data exports/reports to analyze gameplay, identify trends, and optimize player lifetime value.

• Cross-Functional Issue Resolution: Act as the primary advocate for assigned players, resolving complex issues internally and promptly escalating critical or sensitive matters to a higher level.

• System Logging and VIP Support Compliance: Maintain up-to-date and accurate player profiles, interaction history, and operational notes in CRM platforms, strictly adhering to VIP support protocols.

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation

• And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.