District Director of Operations

Job Description:

General Function / Summary: 

The District Director of Operations (DDO) is accountable for the daily operations and achieving key performance indicators (KPIs) for multiple locations within their assigned district. This role is also responsible for building a high performing team, through the recruitment, selection, onboarding, development, and retention of store associates within their assigned district.  

Essential Duties: 

• Ensure excellent service and high levels of customer satisfaction within the district. 

• Maintain accountability for sales, profitability, and debt management for the district. 

• Execute marketing strategies aligned with region and/or Company strategies. 

• Monitor store performance progress against established goals. 

• Interact with Regional Operations Manager (ROM) on store performance, sales, marketing, operations, staffing, etc. 

• Lead implementation of new products and services. 

• Perform monthly store visits and audits to include a complete and thorough review of each location within the district to ensure operational, legal, and compliance processes and procedures are being followed. 

• Oversight and facilitation of compliance training, monitoring and remediation.

• Engage with corporate business partners. 

• Execute people leader duties, such as timecard approvals, performance management, timely completion of required training, ensure team metrics and associate career growth objectives are met. 

• Other duties as assigned. 

Minimum Education and Experience Required: 

• High school diploma, GED, or equivalent experience 

• Prior management of business operations in a multi-unit environment 

• Proficient in Microsoft Office programs 

• Excellent time management, organizational skills, written and verbal communication, problem solving, reasoning, and analytical skills 

• Must have own personal reliable transportation in compliance with published policy and procedure; must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company  

• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused 

Physical Demands: 

• Retail/Office environment  

• Extended viewing of computer screens and typing  

• Long periods of sitting or driving  

• Must be able to lift up to 50 pounds, with or without reasonable accommodations  

Travel: 

• Must be able to travel to all stores within the assigned district and to other districts within the region  

• May be asked to travel to other locations 

• Up to 50% travel with overnights expected 

Supervisory Functions: Yes 

All the above duties and responsibilities are essential job functions.  All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently.  This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements.  Associates may be required to perform these and any other job-related instructions as requested by their manager, subject to reasonable accommodation. Nothing in this document alters the at-will nature of employment with CNG Holdings, Inc and its subsidiaries.