Vehicle Technical Assistance Agent

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

About This Role

A Vehicle Technical Assistance Agent provides expert support to dealer automotive technicians by diagnosing complex technical issues and offering solutions related to vehicle performance and repairs. If you are skilled and /OR  certified in two or more of the following; engine, transmission / transaxle, axles, suspension / steering, brakes, electrical, HVAC or advanced diagnostics and would like an opportunity to put away the wrenches and work from home, this opportunity is for you.  This role combines in-depth automotive knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction to domestic automotive dealers.

What You’ll Do

• Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
• Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
• Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.
• Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
• Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
• Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.

Who you are

• Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience
• Certifications: State or ASE Certified
• Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred, but not required.
• Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
• Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
• Problem-Solving: Ability to think critically and provide effective solutions under pressure.
• Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and / or other relevant applications.
• Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.