Conveyancing Administrator (AU Experience Required)

Company Description

DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms.

Bytherules Conveyancing is a national award-winning law firm specialising in property conveyancing. With over 100 team members we operate in QLD & NSW. Our success is driven by our people and our unwavering commitment to delivering the best client service in the industry. Our Australia-based lawyers, clerks and paralegals are supported by a dedicated team of legal support professionals in our Manila office.

About Us: 

✔️  #1 in Australia for Property Settlements 
✔️  Industry Leaders with AI & Automation 
✔️  Friendly team of 150+ who are passionate about what they do 
✔️ Bespoke Practice Management System  
✔️ Genuine work-life balance 
✔️ Flexible working arrangements  
✔️ Regular ongoing online professional development, best practice and information sharing sessions. 

Job Description

As our Conveyancing Administrator, your duties will include: 

• Provide day-to-day administrative support to a Conveyancing Paralegal across a high-volume residential conveyancing portfolio. 
• Assist with the end-to-end administration of conveyancing files, ensuring accuracy, compliance, and timely progression of matters. 
• Communicate professionally with clients, real estate agents, brokers, and internal stakeholders via phone, email, and SMS. 
• Maintain accurate client records and manage confidential information in accordance with privacy and compliance requirements. 
• Conduct client verification and collect key property and transaction information with a high level of accuracy. 
• Prepare, update, and organise conveyancing documentation and electronic files throughout the transaction lifecycle. 
• Support settlement activities, including assisting with PEXA processes and related administrative tasks. 
• Deliver exceptional customer service while meeting key performance indicators and contributing to a collaborative team environment. 

Your experience and skills: 

You'll stand out if you're someone who naturally thinks ahead, identifies opportunities before they arise, and takes ownership of delivering exceptional outcomes. Your ability to anticipate the needs of both clients and your team, coupled with your commercial mindset and continuous improvement approach, will make you a valued contributor from day one. 

• A minimum of 2 years Queensland conveyancing experience. 
• At least 2 years' experience in a customer-facing role, providing written and telephone support to Australian, New Zealand, or UK customers. 
• Proficiency in Actionstep, PEXA and M365 applications  
• A demonstrated track record of delivering outstanding customer service and building trusted client relationships. 
• Excellent written and verbal communication skills, with the ability to engage confidently and professionally with clients, colleagues, and stakeholders. 
• Strong critical thinking and problem-solving skills, with the ability to identify issues, anticipate challenges, and implement practical solutions. 
• A proactive mindset, consistently taking initiative and acting on opportunities to improve outcomes without requiring direction. 
• The ability to anticipate the needs of clients and team members, ensuring a seamless and supportive experience. 
• Excellent organisational and time management skills, with the ability to manage multiple priorities while maintaining accuracy and adapting to changing business needs. 
• Exceptional attention to detail and a commitment to producing high-quality work. 
• The ability to work independently while also contributing positively to a collaborative, high-performing team. 
• Strong resilience, perseverance, and a commitment to delivering results. 
• Commercial awareness, with an interest in staying informed of industry developments and best practices. 
• The highest standards of integrity, professionalism, and discretion when handling confidential client and company information. 

WORKING LOCATION AND REQUIREMENTS 

This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:

• conducive home office (free from noise and distraction) 
• main internet: wired internet of at least 100mbps 
• reliable back up internet: at least 20mbps speed