ServiceNow Business Analyst

ServiceNow Business Analyst

B&A is seeking a skilled Business Analyst to support the modernization of the organization’s asset management solution. This initiative will implement the ServiceNow IT Asset Management (ITAM) module to replace the legacy OpenText Asset Manager system. The new solution will enhance asset visibility, improve lifecycle tracking, and strengthen audit compliance while integrating seamlessly with existing ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Security Operations, and Governance, Risk, and Compliance (GRC).

The Business Analyst will serve as the bridge between stakeholders and the technical team, ensuring business needs are accurately captured, documented, and translated into requirements for the ITAM solution. This role requires strong analytical skills, ServiceNow platform experience, and exceptional interpersonal communication to facilitate collaboration across diverse stakeholders.

Responsibilities

• Partner with stakeholders to gather, analyze, and document business needs for the ServiceNow ITAM implementation and modernization effort.
• Translate business requirements into functional and technical specifications for the ITAM solution.
• Conduct business process and system analysis, design, improvement, and implementation efforts to align with modernization goals.
• Lead requirements workshops, stakeholder interviews, and group facilitation sessions to ensure comprehensive knowledge transfer and alignment.
• Analyze and map current asset management processes, identifying opportunities for improvement and alignment with ServiceNow ITAM best practices.
• Collaborate with technical teams to validate requirements, track development progress, and support solution design decisions.
• Assist in testing, validation, and user acceptance efforts to ensure the ITAM solution meets asset visibility, lifecycle tracking, and audit compliance objectives.
• Maintain strong working relationships with stakeholders, serving as a trusted advisor and ensuring transparency throughout the project lifecycle.
• Provide input into training materials, user guides, and adoption strategies to support successful implementation.

Education and Experience

• Bachelor's degree in a relevant field
• 10+ years of relevant experience

Required Skills

• Proven experience working as a Business Analyst on ServiceNow projects, with exposure to ITAM or related modules (ITSM, ITOM, CMDB, GRC, Security Ops).
• Advanced experience in business process and system analysis, design, improvement, and implementation.
• Demonstrated ability to understand business needs and translate them into technical requirements and solutions.
• Experience conducting group facilitation, stakeholder interviews, and other knowledge transfer activities.
• Exceptional interpersonal and communication skills, with the ability to build and maintain effective working relationships across technical and business teams.
• Strong organizational and documentation skills, with proficiency in requirements management tools and practices.
• Familiarity with both Agile and Traditional project delivery methodologies.

Desired Skills

• ServiceNow certifications (e.g., Certified System Administrator, ITAM Implementation Specialist, ITSM).
• Business Analysis certification (e.g., IIBA CBAP, PMI-PBA, or equivalent).
• Experience supporting modernization or migration from legacy systems to ServiceNow platforms.
• Knowledge of ITIL practices and IT service management frameworks.
• Experience working in government, public sector, or other regulated environments.
• Familiarity with audit, compliance, and lifecycle tracking requirements for IT assets.

Security Clearance

• Eligible to obtain a Public Trust Clearance.

More About B&A:

Notable Clients
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.

Benefits and Programs

B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A’s 401(k) plan is available to all employees and includes a company matching contribution.

B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:

• The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
• A formal mentorship program
• Job shadowing and cross training opportunities
• Brand Ambassador program
• Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
• Monthly teambuilding events
• B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more

At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

EEO is the Law

B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization.