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Tour Leader (UK & Europe)- 2027

Role overview

Qualifications

  • Excellent customer service and communication skills
  • Strong organisational and time management abilities
  • Confident leadership and team management skills
  • High level of English proficiency (additional languages an advantage)

Responsibilities

  • Deliver engaging narrative led introductions, orientation walks, and destination insights
  • Manage on tour logistics, transport, accommodation, timings, liaising with suppliers
  • Serve as the go to support for guests - personally, socially, and operationally
  • Maintain group morale and ensure every guest feels included and informed

Key facts

  • Remote from: Europe
  • Freelance
  • English

Hard skills

Other skills

  • Customer Service
  • Organizational Skills
  • Leadership
  • Time Management
  • Problem Solving
  • Team Management
  • Analytical Skills
  • Communication
  • Proactivity
  • Calmness Under Pressure
  • Professionalism

About the company

TourAxis logo

TourAxis

Travel & Tourism

TourAxis specializes in building innovative travel brands and platforms. Our mission is to bring new and innovative travel products, services, technology platforms, and companies to the world, growing these ideas from conception to startup and scaleup phases. Our portfolio of brands includes Expat Explore, Group Tour Shop, Young Explorer, Rail Rocker, Gold Ticket Travel, PlugPlug, and more. Each of our brands is designed to cater to the unique needs and preferences of our diverse range of customers, from backpackers to luxury travelers. At TourAxis, we're passionate about leveraging the latest technologies to create cutting-edge solutions that transform the travel industry. Our team of experts is dedicated to providing exceptional customer experiences, whether you're booking a trip, exploring new destinations, or seeking travel inspiration. Join us on our journey to revolutionize the way we travel. Follow us on LinkedIn to stay up to date with our latest news, product launches, and industry insights.

Company details

Company typeSME
IndustryTravel & Tourism
Company size51 - 200

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Job description

Tour Leader (Europe and UK positions)

📍 Europe-Based | At this stage this advertisement is for interest purposes only.

Why Join Us?

Are you passionate about travel and ready to make the world your office?
If you’re a natural problem solver, calm under pressure, organised, and love delivering outstanding customer service, then a career as a Tour Leader could be your perfect fit!

We’re seeking both experienced Tour Leaders and travel industry professionals who are looking for a more flexible career on the road.

As a Tour Leader, you’ll be the heart and face of our brand — creating unforgettable moments for guests, from spontaneous laughs to awe-inspiring landscapes. This is more than a job—it’s a vocation for those passionate about travel and hosting.

What we’re looking for:

  • Excellent customer service and communication skills
  • Strong organisational and time management abilities
  • Previous Tour Leader experience (beneficial, but not essential)
  • Confident leadership and team management skills
  • Solid accounting and money-handling foundations
  • Strong research skills for destinations and itineraries
  • High level of English proficiency (additional languages an advantage)
  • Ability to work independently as well as collaboratively in a team
  • A proactive, “solutions-before-problems” mindset
  • Interest in European travel, culture, and storytelling. Bonus points for multiple languages.


You’ll Bring:

  • Passion & Energy – Bring destinations to life with enthusiasm, warmth, and storytelling that sparks connection.
  • Organisation & Calm – Juggle logistics, unexpected changes, and guest needs with poise and efficiency.
  • Leadership & Empathy – Be a guide, friend, and problem-solver—turning groups of strangers into tight-knit travel families.
  • Knowledge & Responsiveness – Know local gems, customs, transport, and cultural quirks. You'll also assist guests with practical needs like logistics or emergencies.
  • Professionalism Under Pressure – Handle change with grace, while maintaining a fun, inclusive, and safe environment for everyone.

Responsibilities at a Glance:

  • Deliver engaging narrative led introductions, orientation walks, and destination insights.
  • Manage on tour logistics, transport, accommodation, timings, liaising with suppliers to coordinate and reconfirm bookings.
  • Serve as the go to support for guests - personally, socially, and operationally.
  • Lead with energy, even under pressure, and resolve issues calmly and creatively.
  • Maintain group morale and ensure every guest feels included and informed.
  • Day to day accounting.

    What you’ll gain:
  • Compensation - Competitive day rate along with additional earnable incentives and gratuities. Tipping is encouraged but not mandatory.
  • Some living expenses are covered during a tour (accommodation, breakfast and some dinners)
  • Get paid to explore exciting destinations and be part of the best road crew in Europe.
  • Meet new people from around the world
  • Tour Leader Accommodation is provided in private rooms on tour. We also provide one night of pre tour accommodation or an allowance to use towards this depending on the tour itinerary
  • Daily allowance given for use of personal phone and data on tour
  • Access to computers tour library, laundry washing facilities and office to print and collect supplies between tours in London
  • Discounts on personal travel with the company.
  • Uniform and training provided.
  • Online support with tour slack channels to keep contact with the office and help support or answer any issues you may have on the road
  • Emergency line to contact at any hour for support if needed

Recruitment Details:

This advertisement is for applicants with an interest in any future opportunities as a Tour Leader 


Please attach your CV, a cover letter or description of why you would like to join our company as a Tour Leader

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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