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Back Office Officer

Role overview

Qualifications

  • University degree in Economics/Finance/Business or related field
  • Previous experience in a similar position
  • Good knowledge of Excel and other Microsoft Office tools
  • High fluency in English with excellent written and verbal communication skills

Responsibilities

  • Overseeing the daily execution of tasks relating to deposits and withdrawals
  • Leading the risk assessment of all transactions to identify potential fraud
  • Resolving internal and external queries in a timely and professional manner
  • Preparing various regulatory reports related to back-office/administration

Key facts

  • Remote from: Malaysia
  • Full time
  • Mid-level (2-5 years)
  • Office Coordinator
  • English

Hard skills

Other skills

  • Microsoft Excel
  • Microsoft Office
  • Communication
  • Organizational Skills
  • Analytical Skills
  • Problem Solving
  • Time Management
  • Teamwork

About the company

FXGT logo

FXGT

Financial Services

About us FXGT is where traditional and digital markets unite. We are your Go-To destination for trading CFDs on forex, stocks, indices, commodities, and more. Trusted by 750,000+ traders worldwide Best Mobile Trading App 2025 | 4.4★ on Trustpilot 800+ instruments • 9 asset classes • 6 account types. We are built on three core pillars: 🟢 Trust and stability 🟢 Cutting-edge technology 🟢 Solid security 24/7 multilingual support team that helps. Join our community and experience the difference.

Company details

Company typeScaleup
IndustryFinancial Services
Company size201 - 500

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Job description

FXGT is a leading online trading platform offering forex, CFDs, and crypto trading with advanced technology and competitive conditions. We provide a dynamic and innovative environment for professionals looking to grow in the financial markets industry.

We are looking for a Back Office Officer to join our team! Could this be you? If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role! Be the first applicant and apply today! 

The Back Office Officer is expected to work Monday through Sunday as part of a rotating shift schedule supporting 24/7 operations. The standard working hours consist of eight (8) hours per day as follows:

Summer Time:

  • 05:00 AM – 13:00 PM
  • 06:00 AM – 14:00 PM

Winter Time:

  • 06:00 AM – 14:00 PM
  • 07:00 AM – 15:00 PM

The applicable shift will be determined by the Company based on operational and business requirements. The employee may be required to work on a rotating shift schedule, including shifts outside the standard working hours, as necessary to support the Company’s 24/7 operations.


Job Responsibilities

  • Overseeing the daily execution of tasks relating to deposits and withdrawals
  • Leading the risk assessment of all transactions related to deposits, withdrawals and credits, to identify potential fraud and other related issues, and take all necessary actions
  • Resolving internal and external queries in a timely and professional manner
  • Preparing of various regulatory reports related to back-office/administration
  • Proactively measuring and improving operational processes
  • Identifying and enhancing internal procedures, systems, and controls
  • Communicating with other internal departments and the Company’s partners
  • Providing a high level of communication and support to the Company’s partners
  • Taking initiative, delegating effectively, and communicating clearly to meet the department’s goals
  • In addition to the above duties, the employee may from time to time be required to undertake additional or other duties


Job Requirements

  • University degree in Economics/Finance/Business or in a related field (preferable but not a must)
  • Previous experience in a similar position will be considered as an advantage
  • Good knowledge of Excel and other Microsoft Office tools
  • High fluency in English with excellent written and verbal communication skills
  • Capacity to work under pressure and with strict deadlines
  • Good communication and monitoring skills
  • Strong sense of professionalism, organizational and analytical skills
  • Self-learner and highly motivated individual

Employee Benefits & Perks

Compensation & Rewards

  • Attractive Remuneration Package & Welcome package
  • Referral Bonus for helping us grow with great talent

Learning & Development

  • Yearly Training Budget (includes Udemy membership by department)
  • Ongoing Training Opportunities for professional and personal development

Time Off & Leave

  • Departments on shifts entitle to additional half day during summer (June – August)
  • Up to 25 Days of Holiday Leave per year
  • Special Leave Days for personal reasons (additional leaves on special occasions such us birthdays, weddings, condolence)

Work-Life Balance

  • Fixed-shift departments will retain their standard hours and existing flexibility

Parental benefits

New Fathers

  • 2 extra paid days off for the birth of your child on the day of birth and the day after.

Mothers

  • May leave up to 2 hours early daily, if working a full 40-hour week and child is under 16.

Family Support

  • Emergency leave for school pickups.
  • Attend school activities up to 2 times/year (HR must receive official invite).

Please note that due to the high volumes of applications received only shortlisted applicants will be responded

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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