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L3 Lead Support Java 2875

Role overview

Qualifications

  • Bachelor’s degree or higher
  • Fluent in English (Advanced) B2 - C2
  • Excellent communication
  • Proactive attitude

Responsibilities

  • Provide advanced L2+/L3 technical support for Java/J2EE applications in production environments
  • Manage and troubleshoot multi-server and multi-tier architectures
  • Perform advanced database operations and troubleshooting across relational databases
  • Monitor and manage job schedulers and handle incident management processes

Key facts

Hard skills

Other skills

  • Communication
  • Teamwork

About the company

Xideral logo

Xideral

IT Services & IT Consulting

We are a proudly Mexican corporation, with 20 years of experience and operations in Mexico, LATAM and Canada. We have a highly qualified team that allows us to create tailored solutions, implementations and provide services in the IT area, with the aim of achieving the goals of our customers and support their growth. We are committed to the educational and economic development of our country, so we design employment de-centralization programs that help reduce the migration of young people from disadvantaged regions, which creates a chain of welfare for the communities.

Company details

IndustryIT Services & IT Consulting
Company size201 - 500

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Job description

Seeking Experienced L3 Lead Support Java Remote in Mexico

We are seeking an experienced L3 Lead Support Java engineer to join our team for a long-term project. The ideal candidate will possess deep technical expertise in Java/J2EE, multi-server administration, database operations, and production support processes within an L2+/L3 framework.

Key Responsibilities:

  • Provide advanced L2+/L3 technical support for Java/J2EE applications in production environments.
  • Manage and troubleshoot multi-server and multi-tier architectures including Tomcat, JBoss, WebSphere, and WebLogic.
  • Perform advanced database operations and troubleshooting across DB2, Oracle, Sybase, and other relational databases.
  • Develop, understand, and modify Unix/Linux shell and Perl scripts.
  • Monitor and manage job schedulers such as Autosys, procmon, and crontab.
  • Utilize IDEs (Eclipse, NetBeans) and manage deployments using Git, Jenkins, and other repository tools.
  • Handle incident, problem, and change management processes using Jira, ServiceNow, and standard production tooling.
  • Execute end-to-end code and configuration changes (Java, Unix, Database) in production following SDLC guidelines.

Technical Skills Required:

  • English: Advanced level (written and spoken). 
  • Advanced Java/J2EE experience (REST APIs, Servlets, JavaScript, HTML, JSP, JDBC, Struts, Hibernate, Spring).
  • Hands-on experience with multi-server environments (Tomcat, JBoss, WebSphere, WebLogic).
  • Strong database proficiency (DB2, Oracle, Sybase).
  • Mid- to advanced Unix and scripting skills (Shell/Perl).
  • Experience with job scheduler monitoring tools (Autosys, Crontab).
  • Familiarity with version control and CI/CD pipelines (Git, Jenkins).
  • Proven background in L2+/L3 support models and SDLC processes.
  • Java support experience is a mandatory requirement.

Qualifications:

  • Bachelor’s degree or higher
  • Fluent in English (Advanced) B2  - C2
  • Excellent communication, teamwork, commitment, and a proactive attitude

Location & Schedule:

  • Remote work from Mexico
  • Work hours Monday to Friday, 09:00 – 18:00
  • Advanced English skills are mandatory, and only residents of  Mexico

Benefits:

  • Attractive Salary + Premium Benefits
  • Performance bonuses,  grocery coupons, and savings are found.
  • Aguinaldo,  premium vacations,  and vacations paid
  • SGMM Medical insurance, family, and  Life insurance.

Candidates must include their compensation expectations in their applications and resumes in English.

Interested? Apply now through this link:

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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