SnappyCX

Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)

Work Arrangement: Remote
Employment Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–6:00 PM MT + Saturday, 9:00 AM–2:00 PM MT
Hours: 46 hours per week
Languages: English & Spanish

About the Role

One of our U.S.-based healthcare clients is looking for an experienced Bilingual Virtual Front Desk Receptionist to provide remote front-desk and administrative support to their healthcare practice.

The ideal candidate will have strong patient communication skills, experience working in U.S. healthcare, and hands-on experience using Tebra for healthcare administrative tasks.

At least 3 years of experience working in U.S. healthcare and hands-on Tebra experience are REQUIRED for this position.

Responsibilities

• Answer incoming patient calls and handle inquiries professionally.
• Schedule, confirm, and manage patient appointments.
• Process and coordinate email referrals.
• Verify patient insurance and eligibility.
• Support referral and care coordination activities.
• Assist with medical billing-related administrative tasks.
• Maintain accurate and updated patient records.
• Assist the nurse practitioner with administrative tasks within the EHR.
• Follow up on referrals and outstanding documentation.
• Communicate effectively with patients in both English and Spanish.
• Provide general virtual front-desk and administrative support to the healthcare team.

Qualifications

• Minimum 3 years of hands-on experience working in U.S. healthcare – REQUIRED.
• Hands-on experience using Tebra – REQUIRED.
• Previous experience as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant.
• Previous experience supporting a U.S.-based healthcare practice, provider, or healthcare organization.
• Fluent in English and Spanish, both written and spoken.
• Experience with patient scheduling, insurance verification, referrals, and patient communication.
• Comfortable working with EHR/EMR systems and healthcare software.
• Experience with behavioral health or medical practices is an advantage.
• Ability to work independently and manage multiple tasks in a remote environment.
• Reliable computer, internet connection, and professional workspace.

Skills & Experience

• Strong verbal and written communication
• Excellent patient service and phone etiquette
• Medical front-desk experience
• Tebra proficiency
• U.S. healthcare workflow knowledge
• Insurance verification and eligibility
• Referral processing and follow-up
• Patient scheduling and appointment management
• Medical billing administrative support
• Care coordination
• EHR/EMR systems
• Strong organization and attention to detail
• Ability to multitask and prioritize effectively

Important Requirements

Candidates must have at least 3 years of experience working in U.S. healthcare AND hands-on experience using Tebra. Both requirements are non-negotiable for this position.