SAP AMS Functional Service Delivery Lead

Description

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for a SAP AMS Functional Service Delivery Lead:

The Challenge (Responsibilities)

• Serve as the main operational contact and Primary Point of Contact for SAP ASM Functional regarding all delivery topics, issues, and concerns.
• Act as the primary escalation point for tickets, delivery quality, governance, and operational risks (Escalation Management).
• Empower the delivery team to achieve high-quality deliverables while maintaining 100% alignment with SAP AMS process requirements (Performance Standards).
• Ensure all target service levels (SLAs/KPIs) are met and contractual commitments are fulfilled (SLA Oversight).

Your Profile (Requirements)

• 5+ years of proven SAP AMS service management experience.
• At least 5+ years of proven experience as an SAP consultant in modules such as Logistics (SD, PP, MM, EWM, etc.), FI-CO, or SuccessFactors.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Desired

• Familiarity with cloud-native foundations or AI coding assistants.

Languages

• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish.

Work Arrangement

We value flexibility to support your lifestyle. This position is available as:

• Remote (Depending on specific project needs).

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements

• 5+ years of proven SAP AMS service management experience.
• At least 5+ years of proven experience as an SAP consultant in modules such as Logistics (SD, PP, MM, EWM, etc.), FI-CO, or SuccessFactors.